Customer Support (Mekari Qontak) - Yogyakarta Placement

Mekari; Daerah Istimewa Yogyakarta; Remote; IDR 25,000 - 45,000; Full time

Job summary

Join a leading Software-as-a-Service company in Indonesia, dedicated to empowering entrepreneurs through innovative solutions. As a Customer Support Specialist, you'll engage with users, ensuring their satisfaction while addressing inquiries and complaints. This role offers a dynamic work environment, flexible hours, and comprehensive health benefits, making it an ideal opportunity for those eager to make a significant impact in the tech industry. If you're proactive, communicative, and ready to grow, this position is perfect for you!

Benefits

Premium Private Health Insurance

Flexible Working Hours

Remote Work Culture

Allowance for Sports Activities

Notebook Ownership Program

Annual and Unlimited Sick Leave

Free Co-Working Space Services

Strategic Office Location

Dynamic Work Environment

Early Access to Salary

Qualifications

• 1+ year experience in Customer Support or related fields.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle user inquiries and complaints via chat, phone, or email.
• Ensure user satisfaction and collaborate with the internal team.

Skills

Customer Support Experience

Analytical Skills

Problem-Solving Skills

Communication Skills

Proactive Attitude

Education

Bachelor's Degree (All Majors)

Job description

Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Description

• Handle user inquiries and complaints through live chat/phone call/email
• Ensure user satisfaction through feedback and solution
• Inform user in case of website maintenance or any problems occurred
• Collaborate with internal team to handle complaints and other inquiries
  
  
  

Requirements

• Minimum of 1 year working experience in Customer Support or related fields. Fresh graduates from all majors are also welcomed to apply
• Experience in handling user inquiries and complaints through live chat is a plus
• People-oriented, proactive, and communicative
• Good analytical and problem-solving skills
• Good personality
  
  
  

What You Will Get:

• Competitive salary + daily allowance.
• Premium private health insurance (outpatient, inpatient, maternity, dental).
• Early access to salary + flex installment (employee loan) via Mekari Flex.
• Allowance for sports activities and glasses/contact lenses.
• Flexible working hours and remote work culture with free co-working space services.
• Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
• Notebook Ownership Program.
• Strategic office location, accessible by MRT.
• Friendly and dynamic work environment.
• Opportunity to take part in growing Indonesia's no. 1 SaaS company
  
  
  

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.

Don't forget to check our Recruitment FAQ at https://bit.ly/FAQMekariRecruitment [ENG] or https://bit.ly/FAQRekrutmenMekari [INA] to find the answers to commonly-asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!