Customer Service Agent (Travel and Booking)

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company is seeking customer service representatives to engage with customers, assist with inquiries, and maintain high service standards. Candidates should have strong English skills and be willing to work onsite in Yogyakarta. Freshers are welcome to apply.

Qualifications

• Prior experience in Customer Service, Booking, Travel is highly preferred.
• Freshers are welcome.

Responsibilities

• Engage with customers through calls, responding to inquiries and providing assistance.
• Document customer interactions and maintain professionalism.

Skills

Customer Service

English Speaking

English Listening

Education

D3 or S1

Job description

Qualifications:

• D3 or S1 holder
• Prior work experience in Customer Service, Booking, Travel is highly preferred
• Freshers are welcome
• English Speaking and Listening proficiency at B2
• Wiling to work in shifting/rotational schedule
• Willing to work onsite in Yogyakarta
• Can join immediately.

Responsibilities:

• Engage with customers through calls, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

For interested applicants, please ensure the Resume/CV you submit is in English.

Shortlisted candidates will be contacted and be messaged with the instructions on the next steps.