Senior Officer - Housekeeping

PT Colliers International Indonesia; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated professional to oversee service delivery in a dynamic environment. This role involves supervising contractors, managing tenant complaints, and ensuring the cleanliness and comfort of various premises. The ideal candidate will have a Bachelor's degree in Hotel Management or Hospitality, with at least 5 years of relevant experience. Join a global leader in real estate services and contribute to maintaining high standards of service and tenant satisfaction. This position offers a unique opportunity to work in a fast-paced setting while showcasing your attention to detail and commitment to excellence.

Qualifications

• 5+ years of experience in a similar role or equivalent.
• Experience in a comparable property or facility preferred.

Responsibilities

• Supervise and ensure optimal service delivery from contractors.
• Manage complaints from tenants regarding cleanliness and responsiveness.
• Conduct routine inspections to monitor service quality.

Skills

Attention to Detail

Customer Service

Teamwork

Education

Bachelor's Degree in Hotel Management

Bachelor's Degree in Hospitality

Job description

Supervise and ensure the service provided both internally and from contractors or suppliers delivers optimal results based on the contract or above the minimum agreed service level.

Manage and follow up on received complaints from tenants or unit owners regarding cleanliness, tidiness, and responsiveness of the premises, ensuring proper logging and resolution.

Coordinate with various areas (public areas, facilities, estate, basement, utilities, etc.) to supervise and ensure the health, cleanliness, and tidiness of these areas, maintaining tenant, owner, and guest comfort.

Conduct routine and random inspections on-site to monitor the quality of service delivery.

Prepare reports on service quality, scope of services, equipment condition, and supplies, following escalation procedures as per guidelines.

Manage, supervise, and deliver services related to maintaining gardens, landscapes, hardscapes, and exterior features to meet aesthetic standards and quality expectations.

Requirements :

• Bachelor's Degree in Hotel Management, Hospitality, or a related field.
• Minimum of 5 years' experience in a similar role or equivalent.
• Willingness to work flexible hours, including weekends and holidays.
• High attention to detail.
• Experience in a comparable property or facility (e.g., hotel, hospital, large office complex) preferred.
• Good manners and attitude, including honesty, integrity, teamwork, and commitment.
• Ability to follow plans and instructions responsibly.
• Question: How many years of experience do you have in a Housekeeping role?

Colliers International Group Inc. (NASDAQ and TSX: CIGI) is a leading global real estate services company with 15,000 professionals across 68 countries. We provide a full range of services including property sales, leasing, finance, corporate solutions, property and facility management, workplace solutions, valuation, and research.

Additional notes: The mention of "Medical," "Miscellaneous allowance," and "Optics, Commission for Marketing & Account Executi" appears irrelevant to this job description and has been omitted for clarity.