Crew Cafe Excelso Balikpapan - EWalk Balkpapan

PT. Excelso Multi Rasa; Balikpapan; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in the coffee industry is seeking customer service staff to enhance customer experience at Cafe Excelso. Responsibilities include greeting customers, handling transactions, upselling products, and ensuring satisfaction.

Responsibilities

• Greet customers and promote Cafe Excelso's flagship products.
• Handle transactions with customers, including printing receipts and accepting payments.
• Process payment transactions using membership systems and promotional offers.
• Upsell products and promotions to customers.
• Handle customer complaints and ensure customer satisfaction.

Job description

Company Description: PT Excelso Multi Rasa, established in 1990, is a subsidiary of the Kapal Api Group. Kapal Api, founded in 1927, operates in the coffee industry with its first brand, Kopi Kapal Api, and is currently a market leader in coffee sales in Indonesia.

Job Description:

1. Greet customers and promote Cafe Excelso's flagship products.
2. Handle transactions with customers, including printing receipts and accepting payments.
3. Process payment transactions using membership systems and promotional offers.
4. Upsell products and promotions to customers.
5. Handle customer complaints and ensure customer satisfaction.