Product Development

PT. Indosat Tbk; Daerah Khusus Ibukota Jakarta; On-site; IDR 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a highly skilled Product & Market Research Manager to lead the development of innovative travel eSIM products. This pivotal role requires a strategic thinker with a strong background in product management and a passion for enhancing customer experiences. You will collaborate with cross-functional teams to drive product success, conduct market research to identify opportunities, and refine product features based on customer feedback. Join a forward-thinking company committed to innovation and excellence in the telecommunications sector, where your contributions will shape the future of travel connectivity.

Qualifications

• 5+ years of experience in product management in telecommunications or travel.
• Strong strategic thinking and analytical skills are essential.

Responsibilities

• Lead the end-to-end product lifecycle for travel eSIM products.
• Conduct market research and competitor analysis to identify trends.
• Develop go-to-market strategies, including pricing and positioning.

Skills

Product Management

Market Research

Project Management

Customer Experience

Strategic Planning

Communication

Analytical Skills

Education

Bachelor’s degree in Business, Telecommunications, Engineering, or related field

Master’s degree

Job description

Position Overview

We are seeking a highly skilled and motivated Product & Market Research Manager to join our team and lead the development and growth of our travel eSIM products. The ideal candidate will have a strong background in product management, a deep understanding of the telecommunications and travel industries, and a passion for delivering exceptional customer experiences. This role requires a strategic thinker with excellent project management skills and the ability to collaborate across multiple teams.

Key Responsibilities

Product Development and Management:

• Lead the end-to-end product lifecycle for travel eSIM products, from concept to launch and beyond.
• Develop and execute product roadmaps that align with business goals and market demands.
• Collaborate with engineering, design, marketing, and sales teams to ensure successful product development and implementation.
• Conduct market research and competitor analysis to identify trends, opportunities, and areas for improvement.
  
  

Strategic Planning

• Define and communicate a clear product vision and strategy, ensuring alignment with the overall business objectives.
• Set and track key performance indicators (KPIs) to measure product success and inform decision-making.
• Prioritize product features and enhancements based on customer needs, market trends, and business impact.
• Develop go-to-market strategies, including pricing, positioning, and distribution plans.
  
  

Customer Focus

• Gather and analyse customer feedback to understand their needs and preferences, translating insights into actionable product improvements.
• Ensure a superior customer experience by continuously refining product features and addressing pain points.
• Develop and maintain strong relationships with key customers and partners, leveraging their feedback to drive product innovation.
• Create and execute customer engagement initiatives, such as loyalty programs and referral incentives.
  
  

Collaboration And Communication

• Work closely with cross-functional teams to ensure alignment and effective execution of product strategies.
• Facilitate clear and consistent communication between stakeholders, ensuring everyone is informed and aligned on product goals and progress.
• Provide regular updates to senior management on product performance, market trends, and strategic initiatives.
• Lead product-focused meetings and workshops, fostering a collaborative and innovative environment.
  
  

Innovation And Market Leadership

• Stay current with industry trends, technological advancements, and regulatory changes affecting the travel eSIM market.
• Identify and implement new features, services, and technologies that enhance our eSIM offerings.
• Represent the company at industry events, conferences, and forums, showcasing our product leadership and vision.
• Foster a culture of innovation and continuous improvement within the product team.
  
  

Qualifications

• Bachelor’s degree in Business, Telecommunications, Engineering, or a related field; Master’s degree preferred.
• 5+ years of experience in product management, with a focus on telecommunications, travel, or related industries.
• Proven track record of successfully launching and managing technology products.
• Strong strategic thinking and analytical skills.
• Excellent project management and organizational abilities.
• Exceptional communication and interpersonal skills.
• Passion for innovation and staying ahead of industry trends.
• Experience with eSIM technology and international markets is a significant advantage.