Switchboard Operator - Grand Canyon South Rim

Xanterra; Tangerang Selatan; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a vibrant team at one of the world's natural wonders, where you will be the voice of hospitality as a Switchboard Operator. This role involves managing calls and alarms in a fast-paced environment, ensuring guest satisfaction while maintaining professionalism during emergencies. You will enjoy a supportive community, opportunities for growth, and the chance to connect with people from around the globe. Embrace the adventure at the Grand Canyon South Rim, where your contributions will help create unforgettable experiences for visitors in a stunning natural setting.

Benefits

Free Grand Canyon National Park pass

Fitness Center Access

Paid Day off on your birthday

Discounted mule rides

Free Grand Canyon Railway Train Rides

Retail, Lodging and Travel Discounts

Planned employee trips and activities

15% Verizon service/products discount

$350 Referral Bonus Program

On-site employee meals

Qualifications

• Previous experience as a switchboard operator or front desk helpful.
• Excellent verbal communication and telephone etiquette required.

Responsibilities

• Provide exceptional guest service and manage switchboard operations.
• Handle calls, alarms, and radio communication efficiently.

Skills

Verbal Communication Skills

Professional Telephone Etiquette

Calm Under Pressure

Learning Fire Alarm Systems

Two-way Radio Communication

Education

Experience as a Switchboard Operator or Front Desk

Tools

PBX Systems

Two-way Radios

Job description

Live. Work. Explore. as a part of our Security team in Grand Canyon National Park!

Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.

We’re hiring a Switchboard Operator to Live. Work. Explore. at the South Rim of the Grand Canyon!

Job Summary:
Professionally handles all calls, alarms and radio communication through the switchboard operated 24/7.

The Details:
Position Type: Full-Time, Year-Round
Pay: $15.75 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why Grand Canyon South Rim?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits:

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

Perks:

• Free Grand Canyon National Park pass
• Rec Center – Fitness Equipment, Computers, and Free WiFi
• Paid Day off on your birthday
• Discounted mule rides
• Free Grand Canyon Railway Train Rides
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!

Responsibilities:

• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures.
• Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently.
• Provide Xanterra South Rim property information to callers following Switchboard policy and procedures.
• Use professional discretion when divulging information and activities to callers.
• Willingness to cross-train in other positions within the Rooms Department, such as Front Desk, GRA or Kennel depending on business volumes and needs.
• Other duties as assigned.

Qualifications:

• Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful.
• Excellent verbal communications skills, and professional telephone etiquette.
• Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s).
• Ability to learn fire alarm systems, and ability to read fire alarm panels.
• Ability to effectively learn and utilize two-way radio communications and pagers.
• Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.