Assistant Restaurant Manager (Japanese Fluency) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in the hospitality sector is seeking a skilled Food & Beverage Manager to oversee ship functions and events. The ideal candidate will manage a multicultural team, ensuring top-tier service and operational excellence. Responsibilities include planning, inventory management, and maintaining high service standards. If you have a passion for hospitality and leadership, this role offers an exciting opportunity to thrive in a dynamic environment.

Qualifications

• Experience in managing multicultural teams.
• Knowledge of Maritime Labor Convention.

Responsibilities

• Organize and execute F&B related ship functions and special events.
• Manage opening & closing routines for your team.
• Lead and support a multicultural team.

Skills

Leadership

Team Management

Customer Service

Flexibility

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. Organize and execute F&B related ship functions and special events; conduct daily menu presentations with the Executive Chef.
2. Estimate & plan consumption, ordering, and forecasts; maintain inventories at par level; conduct monthly inventories; create accurate quarterly orders to support the company's financial success.
3. Manage opening & closing routines for your team; schedule hours for all outlets based on guest and operational needs; oversee maintenance in the Restaurant Department.
4. Identify opportunities to improve service delivery aligning with Viking’s STAR Service Standards, incorporating team feedback.
5. Greet guests, check on their well-being, and ensure excellent service at all times.
6. Minimize equipment loss/damage; maintain cleanliness standards; apply safety policies; ensure equipment sanitation and proper return after use.
7. Familiarize with HR Manual & Shipboard Training; understand working hours policies; manage crew contracts and work schedules; maintain accurate paperwork for payroll.
8. Lead and support a multicultural team; maximize crew satisfaction, productivity, and retention; conduct daily meetings for updates and performance feedback.
9. Inspect mise-en-place readiness 15 minutes prior to service.
10. Provide top-tier service to guests according to Viking’s STAR Service Standards; manage service flow during embarkation, disembarkation, and activities; assign crew duties accordingly.
11. Identify potential STARS; train and mentor them; foster a culture of ownership and responsibility within the team.
12. Provide leadership to direct reports; conduct performance reviews; ensure compliance with Maritime Labor Convention; handle crew communication, recognition, and training.
13. Wear appropriate PPE; use correct lifting techniques to prevent injuries.
14. Maintain impeccable grooming standards and Viking’s image and uniform standards.
15. Secure company property, especially during rough weather, to prevent loss or damage.
16. Handle HR issues fairly and in line with company policies.
17. Demonstrate flexibility; work at different times; maintain a positive attitude and represent Viking positively.
18. Be knowledgeable about itinerary ports, shore excursions, and onboard activities.
19. Contribute to achieving restaurant KPI goals; understand safety, security, and health policies; participate in relevant training exercises.