Manager, Country IT

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading company in Southeast Asia is seeking an IT Operations Manager to oversee IT support and operations in Jakarta. The ideal candidate will have extensive experience in IT operations management, project management, and team leadership. This role involves ensuring compliance with service agreements, enhancing user experience, and managing vendor relationships. Grab offers a dynamic workplace with a focus on employee well-being and inclusive culture.

Benefits

Term Life Insurance

Medical Insurance

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

FlexWork Arrangements

Qualifications

• Minimum 5 years in an IT Operations manager role.
• Experience in managing IT infrastructure projects.
• Proficiency in multiple operating systems.

Responsibilities

• Plan, organize, control, and evaluate IT operations.
• Ensure data security and maintain infrastructure systems.
• Recruit and coach employees, managing performance.

Skills

IT Operations Management

Project Management

Team Management

Data Analytics

Education

ITIL Certification

Tools

Windows

Linux

Mac

Android

iOS

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse team of technology practitioners is dedicated to delivering personalized IT experiences. We are looking for individuals who share our customer-centric and innovative values to join our growing team.

Get to Know the Role

You will be the primary IT contact within the country, responsible for IT-related support encompassing operational, application, office builds, service delivery, and escalations. This is an onsite role based in Jakarta. You will be reporting to the Senior Manager, Country IT.

The Critical Tasks You Will Perform

• Plan, organize, control, and evaluate IT operations: ensuring compliance with internal service level agreements (SLAs).
• Design and implement systems and policies: Collaborate with other teams to develop and coordinate systems, services and procedures.
• Ensure data security: Maintain the security of data, network access, and infrastructure systems.
• Identify improvements: Propose solutions to enhance user experience and refine system functionality.
• Provide leadership and manage staff: Recruit and coach employees, communicate job expectations, and appraise performance.
• Monitor team workload: Provide regular updates to management on workload trends.
• Audit systems and processes: Assess outcomes and perform quality control to meet cost/performance goals.
• Vendor assessment and management: Evaluate vendor capabilities, monitor performance, and provide recommendations.
• Manage corporate device lifecycle: Ensure inventory accuracy and oversee device management.
• Participate in budget planning and management: Support Country IT budget planning and control.
• Embody Grab's V.M.P (Vision. Mission. Principles): Lead changes by bringing clarity, energy, and delivering success.

Qualifications

What Essential Skills You Will Need

• IT Operations Management Experience: Minimum 5 years in an IT Operations manager role.
• Project Management: Experience in managing IT infrastructure projects such as network upgrades, office expansions, and relocations.
• Technical Knowledge: Expertise in technical management, information analysis, and computer hardware/software systems.
• Team Management: Proven team and resource management experience.
• End User Computing: Experience in an MNC-level End User Computing function.
• Operating Systems Support: Proficiency in multiple operating systems (Mac, Windows, Linux, Android, iOS).
• Vendor and Budget Management: Hands-on experience in procurement, vendor management, and budget control.
• Device Support: Experience in deploying and supporting desktops, laptops, video conferencing, and networking devices.
• Data Analytics: Skills in data analytics and dashboard implementation is strongly desired.
• ITIL Certification: Preferred but not mandatory.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.