Claim Supervisor - Digital Insurance

Cermati.com; Jawa; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Bergabunglah dengan sebuah startup fintech yang dinamis di Indonesia, yang berfokus pada penyederhanaan proses klaim untuk produk gadget dan asuransi. Dalam peran ini, Anda akan bertanggung jawab untuk mengelola tim analisis klaim, memastikan bahwa SLA terpenuhi, dan membangun hubungan yang baik dengan tim klaim di perusahaan asuransi. Anda akan berperan penting dalam meningkatkan proses dan memberikan layanan terbaik kepada pelanggan. Jika Anda memiliki pengalaman dalam manajemen klaim dan keterampilan negosiasi yang kuat, kesempatan ini adalah untuk Anda.

Qualifications

• Minimal gelar sarjana atau 3 tahun pengalaman sebagai pemimpin tim klaim.
• Keterampilan negosiasi yang kuat dan fokus pada kebutuhan pelanggan.

Responsibilities

• Mengelola seluruh proses penanganan klaim untuk kategori Gadget / MPAR.
• Menciptakan laporan kinerja rasio klaim untuk klien dan penanggung.

Skills

Negosiasi

Manajemen Tim

Analisis Klaim

Layanan Pelanggan

Education

Gelar Sarjana

Job description

Company Description

Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial products by bringing everything online so people can shop around for financial products online and can apply online without having to physically visit a bank.

Our team hails from Silicon Valley tech companies such as Google, Microsoft, LinkedIn, and Sofi, as well as Indonesian startups such as Doku and Touchten. We have graduates from well-known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell, and many others. We are building a company with the same culture of openness, transparency, drive, and meritocracy as Silicon Valley companies. Join us in our cause to build a world-class fintech company in Indonesia.

Job Description

• Responsible for the claims handling overall for Gadget / MPAR category.
• Ensure that the SLA targets set for each client can be achieved well in terms of review and payment.
• Ensure that the aftersales vendors can run well in the workflow which includes Service Center / Logistics Providers / others as necessary.
• Control the daily activities of the Claims Analyst team to ensure they are working productively to resolve claims within SLA and within guidelines for Gadget / MPAR category.
• Create client and insurer claim loss ratio performance reports, weekly and monthly for Gadget / MPAR category.
• Establish good relationships with Claims teams in insurers to ensure smooth workflow.
• Able to negotiate strongly with insurers on behalf of customers' claim needs and queries.
• Hold a daily morning briefing with the claims team to discuss claims pending statuses and handling of incoming claims and backlog for Gadget / MPAR category.
• Actively evaluate current SOPs in claims handling and work towards improvement in processes.

Qualifications

• Have a minimum bachelor's degree in any major or at least have a minimum of 3 years experience as a claims team leader in the gadget / electronics / Movable All Risks category specialization.
• Have a strong work ethic and focus on fulfilling customer needs and queries.
• Able to work under pressure and tight deadlines.
• Able to work with a high degree of schedule variance, which includes shifting schedules and availability during weekends.
• Able to maintain a good relationship with claims teams in insurance companies and negotiate strongly on behalf of customers’ perspectives.