Receptionist & Front Office in Maratua Island

Noah Maratua Resort; Maratua Bohesilian; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a leading resort in Maratua Island as a Receptionist & Front Office. Be the first point of contact for guests, ensuring a warm and memorable experience. You will manage check-ins, handle inquiries, and coordinate with departments to maintain high service standards. We offer competitive remuneration, career development, and benefits like accommodation and meals.

Benefits

Staff Accommodation

Meals

Access to Recreational Facilities

Qualifications

• Previous experience in front office or customer service role preferred.
• Proficiency in English; knowledge of additional languages is an advantage.

Responsibilities

• Greet and check in/out guests professionally.
• Handle guest inquiries and complaints efficiently.
• Assist with room reservations and manage arrivals/departures.

Skills

Communication

Interpersonal Skills

Organizational Skills

Customer Service

English

Tools

Microsoft Office

Job description

About the role

Join our team as a Receptionist & Front Office in Maratua Island, East Kalimantan. In this full-time role, you will be the first point of contact for our guests, ensuring they receive a warm and memorable experience from the moment they arrive. You will play a crucial role in maintaining the high standards of service and hospitality that our resort is known for.

What you'll be doing

1. Greeting and checking in/out guests with a friendly and professional demeanor
2. Handling guest inquiries, requests, and complaints courteously and efficiently
3. Assisting with room reservations, bookings, and managing arrivals/departures
4. Providing information about the resort's facilities, amenities, and local attractions
5. Coordinating with other departments to ensure seamless guest experiences
6. Maintaining accurate records and documentation
7. Contributing to the smooth operation of front office activities

What we're looking for

• A strong eagerness to learn and willingness to be taught
• Proficiency in English, both written and verbal; knowledge of additional languages is an advantage. Support for learning languages like Chinese will be provided by the company
• Previous experience in a similar front office or customer service role, preferably in a hotel or resort setting
• Strong communication and interpersonal skills for interacting with guests from diverse backgrounds
• Excellent organizational and multi-tasking abilities
• A positive, friendly, and helpful attitude with a passion for customer service
• Flexibility to work in a dynamic, 24/7 resort environment, including weekends and public holidays

What we offer

At Noah Maratua Resort, we are committed to creating a positive and supportive work environment. We offer competitive remuneration, career development opportunities, and benefits such as staff accommodation, meals, and access to recreational facilities. We prioritize employee wellbeing and support a healthy work-life balance.

Additional questions for candidates include:

• Expected monthly basic salary
• Qualifications possessed
• Years of experience as a receptionist
• Self-rated English language skills
• Languages fluent in
• Customer service experience
• Experience with Microsoft Office products
• Experience in administrative roles