Technical Support Engineer

PT Mitra Teleinformatika Perkasa; Daerah Khusus Ibukota Jakarta; On-site; USD 15,000 - 25,000; Full time

Job summary

A leading consultancy in Jakarta seeks a Storage and Backup Engineer responsible for configuring and troubleshooting products to resolve customer technical issues. The role involves maintaining IT infrastructure, diagnosing problems, and providing excellent customer service. Ideal candidates will have a strong IT background, excellent communication skills, and experience with enterprise storage solutions.

Qualifications

• Minimum of 3+ years of IT experience with a focus on customer support.
• Experience with backup software and enterprise storage products.

Responsibilities

• Implement and maintain IT infrastructure and related computing environments.
• Diagnose and resolve hardware, software, or system issues.
• Interface with customers and technical staff to identify issues.

Skills

Customer Support

Technical Troubleshooting

Communication

Attention to Detail

Problem Solving

Education

Bachelor’s degree in Computer Science

Tools

Veritas

Veeam

Dell EMC

HP

HDS

Job description

Job Description

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve customer technical issues. You will support customers by acting as the liaison between them and internal teams. Your ability to work in complex networking environments will also make you an ideal candidate.

Responsibilities:

1. Implement, maintain, and administer IT infrastructure and related computing environments, including hardware, software, and documentation, following IT best practices.
2. Diagnose, troubleshoot, and resolve hardware, software, or system issues, replacing defective components as necessary and resources permit.
3. Interface with customers, technical staff, team members, and management to identify issues, negotiate changes, meet deadlines, and provide excellent customer service both orally and in writing.
4. Keep customers informed about problem resolution status and timelines.
5. Participate in follow-up activities, testing, and troubleshooting as needed.

Required Skills & Experience:

• Bachelor’s degree or equivalent in computer science, engineering, or related field, or equivalent work experience.
• Minimum of 3+ years of IT experience with a focus on customer support.
• Experience with backup software (Veritas/Veeam).
• Experience with enterprise storage products (Dell EMC, HP, HDS).
• High attention to detail and ability to understand complex technical topics.
• Ability to work independently and collaboratively to solve technical challenges globally.
• Ability to manage multiple tasks with tight deadlines.
• Excellent interpersonal and communication skills.
• Veritas, Server, or Storage certifications preferred.

Additional questions include salary expectations, availability for outside hours, and years of experience as a Storage and Backup Engineer.

About PT Mitra Teleinformatika Perkasa

PT Mitra Teleinformatika Perkasa is a leading consultancy and integrator of enterprise storage, business continuity solutions, and corporate systems. The company boasts numerous project awards and a strong customer base in telecommunications, oil and gas, financial services, and manufacturing industries. Since 2003, it has been the premier EMC partner in Indonesia, supporting critical industry applications including telecommunications, airlines, banking, oil, and manufacturing. The company is also a distributor for brands such as DELL, IBM, F5, Symantec, and McAfee, committed to delivering high standards of IT service delivery.