Customer Service Expert (Remote, Contract)

INFUSE; Makassar; Remote; USD 12,000 - 18,000; Full time

Job summary

INFUSE is seeking a passionate Client Success Specialist to enhance client experiences and contribute to company success. This role involves building strong client relationships, ensuring timely delivery of solutions, and supporting administrative tasks in a dynamic environment. Join a supportive community that values your contributions and fosters professional growth.

Qualifications

• Proven experience managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Empathy and understanding of client needs.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions aligned with client needs.
• Identify and grow opportunities within the territory.

Skills

Communication

Interpersonal Skills

Problem-Solving

Attention to Detail

Job description

Our Hiring Process:

1. Application Review: We review your application against our job requirements. We do not use machine learning technologies at this stage, as we believe every human deserves personal attention. Our seasoned recruiting professionals assess each application fairly and thoroughly.
2. Video Interview & Assessment: You may be invited to submit a video interview for review by the hiring manager. This may be followed by a test or short project to evaluate your fit for the team.
3. Interview with Team: You will be invited to meet with our hiring manager or interview team via face-to-face or Zoom. We do not conduct interviews through text messaging or messaging apps. This step ensures a personal connection and mutual understanding.
4. Decision & Offer: If you remain enthusiastic and we find a good match, we will discuss the offer with you. We ensure you have the opportunity to speak with us live before any offer is made, emphasizing our commitment to a welcoming and transparent process.

INFUSE is committed to complying with applicable data privacy and security laws. For more information, please see our Privacy Policy.

About the Role:

Are you driven to deliver exceptional client experiences and thrive in a dynamic environment? INFUSE is seeking a passionate Client Success Specialist to join our team. Your efforts will directly impact client satisfaction and our company's success. This role offers professional growth and the chance to work across various industries, making each day unique. We prioritize employee satisfaction and foster a workplace where everyone feels valued and connected. Join us to be part of a supportive community that celebrates success and encourages continuous improvement. Our employees love their jobs because of the meaningful connections they make and the positive impact they have on clients’ businesses.

Key Responsibilities:

1. Build and maintain strong, long-lasting client relationships.
2. Ensure the timely and successful delivery of solutions aligned with client needs and objectives.
3. Communicate progress of initiatives to internal and external stakeholders.
4. Identify and grow opportunities within the territory, collaborating with sales teams to achieve growth.
5. Assist with challenging client requests or issue escalations.
6. Support administrative and operational tasks, such as data entry, updating systems, or managing schedules.

Requirements:

• Proven experience managing client relationships, preferably in fields like hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Empathy and understanding of client needs, with effective problem-solving skills.

If you are passionate about building relationships and delivering excellent client experiences, we invite you to apply. Join INFUSE and contribute to a team that values your ambitions and contributions. Submit your application today and start a rewarding career with us!