Customer Service Material & Machine (Paper Printing Packaging Background)

PT Lami Packaging Indonesia; Tangerang; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist with a background in paper printing and packaging. In this role, you will be responsible for managing customer complaints, ensuring prompt responses, and optimizing complaint handling processes. Your ability to analyze data and communicate effectively will be crucial in enhancing customer satisfaction and operational strategies. This position offers a dynamic environment where your skills in coordination and adaptability will shine, making a significant impact on customer relations and overall business success.

Qualifications

• Bachelor’s degree or higher; experience in aseptic packaging preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Handle customer complaints and respond promptly to promote mediation.
• Conduct data analysis on customer complaints to improve strategies.

Skills

Communication Skills

Data Analysis

Customer Service Principles

Adaptability

Coordination Skills

Education

Bachelor's Degree

Job description

Customer Service Material & Machine (Paper Printing Packaging Background)

Be responsible for accepting customer complaints, respond promptly, and handle them in a coordinated manner to promote successful mediation.

Assist in handling major customer complaints within the region to reduce their impact on sales orders.

Classify and confirm various customer complaint issues, provide constructive suggestions, and reduce the occurrence of complaints.

Conduct data analysis on daily customer complaints, regularly share findings, and help departments improve operational strategies.

Standardize and improve the customer complaint handling process, optimize management systems, and prepare contingency plans.

Requirements:

Bachelor’s degree or higher; experience in aseptic packaging, especially in paper, printing, or packaging, is preferred.

Strong communication skills, both verbal and written.

Excellent adaptability, coordination skills, and ability to manage urgent situations independently.

Solid understanding of customer service principles and data analysis skills.

Positive attitude, high stress tolerance, strong service mindset, and empathy.

Ability to calm dissatisfied customers promptly and serve as a communication bridge to minimize losses.