Member Services Consultant (Customer Services Inbound)

Travel + Leisure Co.; Provinsi Bali; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative company in the travel industry seeks a dedicated team member to enhance member experiences through exceptional service and engagement. This role involves processing bookings, developing operational processes, and delivering educational programs to members. With a focus on customer satisfaction and teamwork, you will thrive in a dynamic environment where every day brings new opportunities to learn and grow. Join a passionate team that values fun, support, and excellence, and help create unforgettable memories for travelers worldwide.

Qualifications

• 2-5 years in customer-focused roles, ideally in tourism or travel.
• Fluent in English for effective communication with members and teams.

Responsibilities

• Process Member bookings and manage e-communication efficiently.
• Deliver member engagement programs and maintain service standards.

Skills

Customer Service

Communication Skills

Sales Experience

Tourism Knowledge

Problem-Solving

Education

Bachelor's Degree

Tools

MS Word

MS Excel

MS Outlook

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Process all Member bookings efficiently and promptly via all communication channels, including e-communication.
• Assist with developing working processes and operating SOPs, and supervise accordingly.
• Follow company processes to ensure member engagement.
• Deliver member engagement programs effectively to members and guests.
• Implement the new-member onboarding program successfully.
• Assist with the distribution of Member Kits to Members.
• Provide regular reporting to Corporate as required.
• Deliver 1-1 Member Education Program.
• Understand and uphold branded service standards, company systems, and processes, adapting and localizing owner service to maintain high member satisfaction.
• Respond to inbound online messaging and Member servicing platforms within a three-hour turnaround.
• Manage response times across all Member Servicing e-communication channels, including Email and online messaging, especially for the SEA region.
• Ensure the delivery of quality service standards at all times.
• Maintain professionalism and actively participate as a team member to achieve departmental goals.
• Follow tasks assigned by supervisors, demonstrating the ability to take directions and execute tasks efficiently.
• Adhere to all company policies.
• Display a 'Count On Me!' service attitude to all internal and external parties, following the CARE philosophy.
• Perform any other duties as required or directed by supervisors/managers.
• Follow health and safety directions to ensure a safe workplace, avoiding risks and misuse of safety equipment.
• Display innovation by inspiring, creating, and improving processes and products.
• Show integrity by doing the right thing, taking responsibility, and fulfilling commitments.

Key Position Criteria

• 2-5 years’ experience in customer-focused roles within tourism, education, or travel industries, particularly in sales positions.
• Fluent in English: essential for effective communication with corporate headquarters and international teams.
• Fluent in English (reading, writing, speaking): necessary for communicating with English-speaking members.
• Experience in hospitality industry reservations and related services, preferably in managerial roles.
• Proficient in MS Word, Excel, Outlook.
• Strong communication and influencing skills.
• Professional demeanor with the ability to represent the department effectively at internal meetings and with key stakeholders.
• Positive attitude, resilience, and openness to challenges.
• Confident, adaptable, and capable of working in a fast-paced, changing environment.
• Flexible schedule, including availability for weekends, public holidays, and evenings as required.

Where Memories Start with You

Hospitality is at the core of everything we do at Travel + Leisure Co. We foster an inclusive environment where excellence is delivered, and fun, celebration, and mutual support are valued. We look forward to what’s next and how we can enhance our business, communities, and customer experiences. Join our global team and build a career where memories start with you.

We are an equal opportunity employer. All applications will be considered without regard to membership in any protected class. If you require reasonable accommodation during the application or recruiting process, please email [e-mail] with the position title and location.