Contact Centre Assistant Manager

Posted 12 days ago and deadline of application is on 20 Jun

Recruiter was hiring a day ago

Job Description

• Coordinate with vendors regarding procedures and provision of competent workforce for contact center services.
• Carry out regular monitoring and evaluation of performance standards and Contact Center service activities in various work sides so that they run according to targets and applicable regulations.
• Responsible for managing non-voice performance and artificial intelligent systems and services on chatboats.
• Manage the handling of requests and complaints related to the Company's contact center products and services in accordance with applicable procedures.
• Coordinating with internal parts of the company to update information products and services that will relate to customers in running the contact center.

Minimum Qualifications

• Minimum Bachelor degree from any majors (minimum GPA 3.00 out of 4.00).
• Proficient in English, both written and oral.
• Good communication skills, proactive, and team player.
• Proficient in Microsoft Office.
• Willing to be placed in Central Jakarta.

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

We are looking to hire a Client Support Admin under our Client Support team. In this role, you will be reporting directly to our Client Success Manager, and working closely with other departments and sub-departments such as Commercial and Operations. This is a fully-remote role that can be done from anywhere in the Southeast Asia timezone (GMT +7 & GMT +8) Some of your key responsibilities will include: Manages daily inquiries from client Researches and obtains resolutions for clients' complaints and issues. Focus on key clients to understand their needs Maintain accurate records/documentation for client report Processing forms, applications, and requests. Communicating with customers through various channels. Keeping records of customer interactions, transactions, comments, and complaints.

Posted NaN years ago • Apply before 30 Jun Recruiter was hiring 6 months ago

Posted 4 days ago • Apply before 29 May Recruiter was hiring an hour ago

Client Support Admin | Remote

We are looking to hire a Client Support Admin under our Client Support team. In this role, you will be reporting directly to our Client Success Manager, and working closely with other departments and sub-departments such as Commercial and Operations. This is a fully-remote role that can be done from anywhere in the Southeast Asia timezone (GMT +7 & GMT +8) Some of your key responsibilities will include: Manages daily inquiries from client Researches and obtains resolutions for clients' complaints and issues. Focus on key clients to understand their needs Maintain accurate records/documentation for client report Processing forms, applications, and requests. Communicating with customers through various channels. Keeping records of customer interactions, transactions, comments, and complaints. Luwjistik Kuala Lumpur, Malaysia Remote Work Posted NaN years ago • Apply before 30 Jun Recruiter was hiring 6 months ago 1 /c/luwjistik/jobs/219669/client-support-admin-remote-4

Customer Care QA Staff

Memonitor performance Customer Care Agent secara daily terkait transaksi, baik ketepatan jawaban maupun performa service Memastikan script dan prosedur jawaban Agent sudah sesuai dengan standar Mengevaluasi temuan pada recording dan menerapkan tindakan koreksi yang tepat Membuat report hasil temuan pada recording Memberikan rekomendasi coaching dan training atas performance Customer Care Agent, sehingga bisa improve dari waktu kewaktu Memastikan recovery call berjalan dengan baik Memastikan handling yang baik oleh agent dengan sedikitnya antrian telepon yang masuk, dikarenakan semua call in bisa di handle Membuat form penilaian QA PT BFI Finance Indonesia Tbk Tangerang, Indonesia Posted 4 days ago • Apply before 29 May Recruiter was hiring an hour ago 2 /c/bfifinance/jobs/206110/customer-care-qa-staff

Customer Service Trainer

Role of Purpose You will work as part of business & improvement to help maintain service quality to the clients and enhance our resources skills. You will prepare, conduct Customer Service training and create the necessary process notes required for the training. For this role, we expect a person who masters our products inside and out to advise and find the best possible explanations and respond promptly to inquiries. A high level of communication skills is essential as you will deliver this skill to your trainees so they can handle complaints, ensure customer satisfaction, and provide professional customer support. Responsibilities: Conduct Customer Service training for existing members or new members Ensure the quality & effectiveness of each given training, design effective training programs Support and mentor trainees to achieve best performance as per client expectation Maintain & upskill knowledge, systems, and skills in a scope of work Create syllabus, process notes/ modules related to Customer Service, and keep it updated Work side by side with Operations to capture and documented new products and the processes from existing and new clients Manage training schedule and training requests for Customer Service Develop a schedule to assess the training needs Be responsible for trainee’s attendance record Respond and analyze to Training Request received from Operations Create a Training Evaluation Form at the end of the training for training assessment and results Support Operations on doing production when needed Submit production tracker and schedule report to the leader Share the progress of current training periodically with the leader ATI Business Group Central Jakarta, Indonesia Posted a day ago • Apply before 3 Jun Recruiter was hiring a day ago 3 /c/ati-business-group/jobs/240506/customer-service-trainer-2

Customer Operation Hybrid

Melayani pelanggan dengan ramah melalui panggilan telepon, email, atau pesan Menanggapi permintaan, keluhan/komplain, dan masalah pelanggan dengan solusi yang tepat Memproses pesanan pelanggan dari awal assesment hingga jadwal visit selesai Memberikan panduan dan dukungan teknis kepada pelanggan Mengelola basis data pelanggan dan memastikan keakuratannya Berkomunikasi dan berkoordinasi dengan tim internal untuk menyelesaikan masalah pelanggan Melakukan monitoring visit pelanggan dan membuat laporannya PT. Revolusi Kesehatan Indonesia Yogyakarta, Indonesia · IDR2,500,000.00 - IDR3,000,000.00 / month Remote Work Posted 12 days ago • Apply before 30 Dec Recruiter was hiring 4 hours ago 4 /c/pt-revolusi-kesehatan-indonesia/jobs/241035/customer-operation-hybrid

Customer Resolution Staff

Membuat dan melakukan pengecekan daily report terkait jumlah keluhan dan inquiry (informasi) yang masuk Melakukan follow up dan eskalasi tiket keluhan ke unit kerja terkait dan cabang Memastikan keluhan dari konsument dapat terselesaikan dengan baik Mengupdate tiket hard complaint dan tiket keluhan over SLA Membuat report internal dan eksternal (Report OJK) Membuat meeting dengan unit kerja lain untuk mengetahui rootcause dan action plan terhadap hard complaint & complaint terbanyak Melakukan follow up keluhan konsumen yang berada baik di media massa maupun media sosial & bekerja sama dengan unit-unit terkait untuk penyelesaiannya Melakukan update standarisasi penginputan keluhan pada sistem untuk cabang Memastikan kepuasan konsumen terkait dengan men-handling komplain konsumen Melakukan service recovery terkait dengan semua komplain yang masuk pada customer care HO dan cabang Membuat standarisasi jawaban atas keluhan yang disampaikan oleh konsumen dengan bekerja sama dengan Tim Care di Head Office Melakukan monitoring SLA keluhan PT BFI Finance Indonesia Tbk Tangerang, Indonesia Posted 4 days ago • Apply before 29 May Recruiter was hiring an hour ago 5 /c/bfifinance/jobs/204329/customer-resolution-staff