Customer Satisfaction and Quality Engineer

Job Description - Customer Satisfaction and Quality Engineer (009D4I)

Responsibilities

1. Establishing, updating and reviewing Process Control Plan (PCP) and PFMEA.
2. Analyzing the quality level/problem.
3. Making a judgment and giving technical assistance on quality problems.
4. Informing all concerned people about quality issues.
5. Defining the proper corrective action to avoid the same problem in the future including preventive actions.
6. Training the Line Inspector/Acting Line Inspector & Final QC Inspector.
7. Performing products & process audit.
8. Providing deep analysis for the FPY result until the origin of the problem.
9. Providing root cause analysis for customer returns related to the manufacturing process.
10. Assuring the qualification or re-qualification of the products, process and process facilities by deciding a proper judgment with the concerned department on the status of products, process and process facilities according to the qualification procedure.
11. Technical Competency of Electronic Skills (PCBA Process and Knowledge) is a Must.

Qualifications

Leadership Competency: Focus on Customer, Influence and Convince, Foster Collaboration & Networking.

Functional Competency: Electronic Competency (PCBA Process and Knowledge) is a MUST, Quality Audit, Quality Tools and Analysis, Continuous Improvement, Quality Manufacturing.

Cross Functional Competency: Issue Resolution, Business Acumen, Digital Acumen.