Harbour / Port Representative

Mövenpick Hotels & Resorts; Kepulauan Riau; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Mövenpick Hotels & Resorts is seeking a Hotel Harbor / Port Representative to ensure a seamless experience for guests arriving at the port and during their stay. The role involves assisting with transportation, providing information about hotel services, and ensuring guest safety. Ideal candidates will have a background in hospitality, excellent communication skills, and a passion for customer service.

Qualifications

• Minimum of 1 year experience required.
• Fluent in the national language and proficient in English.

Responsibilities

• Assist guests with embarkation and disembarkation processes.
• Provide information about hotel facilities and services.
• Handle guest issues such as delays or lost luggage.

Skills

Customer Service

Communication

Problem Solving

Education

Vocational diploma or degree in hospitality

Job description

Company Description

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf courses, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

Job Description

The Hotel Harbor / Port Representative plays an important role in providing a good experience to guests from the beginning by creating a seamless, memorable, and safe experience for all guests upon arrival at the port, during their stay, and when guests depart from the hotel.

Ensuring Exceptional Customer Experience

• Anticipate guest needs and exceed guest expectations.
• Recognize and appreciate repeat guests and elite members.
• Continuously seek opportunities to learn and grow. Have a great understanding of product knowledge to confidently answer guest inquiries.
• Embrace and take pride in being part of Mövenpick Hotel.

Core Work Activities

• Assist guests with embarkation and disembarkation processes, including port pickup and baggage assistance.
• Arrange guest transportation between the port and the hotel.
• Provide information about hotel facilities and services.
• Handle guest issues such as delays or lost luggage.
• Coordinate with the hotel to ensure guest needs are met.
• Arrange VIP guest meetings and greetings.
• Ensure guest safety and security during transit.
• Manage guest luggage transfers within the specified timing.
• Understand local areas, surroundings, and communities.
• Respond professionally to guest inquiries.
• Document additional instructions or information for arrivals and departures.
• Understand standard operating procedures for luggage and goods storage.
• Monitor hotel and surrounding area activities.
• Provide information about local events and sightseeing, and assist with travel arrangements.
• Upsell and cross-sell hotel products.

Qualifications

• Vocational diploma or degree in hospitality is advantageous.
• Minimum of 1 year experience required.
• Fluent in the national language and proficient in English; third-language skills are an advantage.
• Recognized driving license held for at least 2 years.
• Knowledge of local environment and surroundings.

Additional Information

In compliance with Indonesian employment laws, this position is only open to Indonesian nationals.