Business & Account Support Administration

Cambridge University Press & Assessment | Manila; Daerah Khusus Ibukota Jakarta; Hybrid; IDR 200,000,000 - 300,000,000; Full time

Job summary

Join a world-leading academic publisher as a Business & Account Support Administrator in Jakarta. This role involves providing exceptional sales support and office administration, ensuring smooth operations, and directly impacting team success. You will manage customer inquiries, support sales efforts, and coordinate with various teams, all while enjoying a flexible working environment with competitive benefits.

Benefits

20 days annual leave plus bank holidays

Private Health Insurance

Discretionary annual bonus

Qualifications

• Minimum C1 level in local language and B2 in English.
• Experience in office administration and customer support is essential.

Responsibilities

• First point of contact for customer inquiries and managing customer databases.
• Coordinating stock availability and supporting the Country Manager.

Skills

Communication

Organization

Collaboration

Customer Focus

Education

Degree or High School Diploma

Tools

Microsoft Suite

Job description

Business & Account Support Administration

Job Title: Business & Account Support Administrator

Contract: Permanent, Full time, Hybrid

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

Are you passionate about providing exceptional sales support and office administration? Do you thrive in a dynamic environment where your contributions directly impact the success of a team? Join us as a Business & Account Support Administrator and be the vital link in our commercial operations in Indonesia. This role is perfect for someone who is highly organised, a great communicator, and eager to support our country teams in achieving their annual revenue targets.

About The Role

As a Business & Account Support Administrator, you will play a crucial role in our sales and business administration efforts. You will be the first point of contact for customer inquiries, ensuring that all queries are addressed promptly and accurately. Your responsibilities will include directing sales leads to the appropriate team members, managing customer databases, and coordinating stock availability for sales. Additionally, you will support the Country Manager with various pre- and post-sales administrative tasks, ensuring smooth operations and effective communication across the team.

Your role will also involve coordinating key administrative tasks between country teams and functional areas within the region, as well as liaising with marketing teams to organize events and promotional activities. You will be responsible for updating customer databases with orders, delivery, and payment details, and ensuring that all office dispatches are collected and delivered efficiently.

About You

We are looking for someone who is educated to degree or high school diploma level, with excellent written and verbal communication skills. You should have a minimum C1 level in the local language and B2 in English.

Your IT skills should be strong, particularly with the Microsoft suite, and you should be highly organised and able to work both independently and as part of a team.

Experience in office administration and customer support is essential, and experience working in a global organisation is highly preferable.

You should have a good knowledge of the local educational system and, ideally, some familiarity with Cambridge products.

Your key competencies should include collaboration, empowerment, innovation, and responsibility, as well as product knowledge, customer focus, solutions orientation, attention to detail, organization skills, and communication skills.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 20 days annual leave plus bank holidays
• Private Health Insurance
• Discretionary annual bonus

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 22nd May 2025 and interviews scheduled between 5th - 9th May 2025. We reserve the right to close this vacancy once sufficient applications are received. We encourage early applications.

All applications must be submitted via our official online application form. Please do not send CVs directly to recruiters.

Successful applicants will undergo background checks including DBS due to industry regulations.

Joining us offers an opportunity to grow within a collaborative environment dedicated to serving the global community of learners and researchers. We embrace diversity, change, and aspiration.

Cambridge University Press & Assessment is committed to equitable recruitment and welcomes applications from all backgrounds and communities, regardless of demographic characteristics.

We are proud to be a Great Place to Work in the Philippines. Our mission is to advance education, enhance learning, and promote pioneering research to make a societal impact by #PursuingPotential.