Customer Relation Officer

KiriminAja; Sleman; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

A leading company in the logistics sector is seeking a Customer Relations Specialist to enhance relationships with online sellers and MSME users. This role involves educating users about features and promotions, collecting feedback, and collaborating with the marketing team. Ideal candidates should have experience in customer relations, be communicative and empathetic, and be comfortable with digital platforms.

Qualifications

• Minimum 1 year of experience in customer relation or sales support.
• Familiar with digital user behavior and online sellers.

Responsibilities

• Build and maintain relationships with online sellers and MSME users.
• Educate users about features and marketing updates.
• Support customer acquisition and retention.

Skills

Communication

Empathy

Multitasking

Tools

CRM tools

WhatsApp Business

Telegram

Discord

Facebook Group

Job description

Build and maintain good relationships with online sellers and MSME users of KiriminAja.

Educate users about features, promotions, and updates related to marketing campaigns.

Act as the voice of the customer: record feedback, complaints, and insights from users for the marketing team.

Support re-activation and new customer acquisition.

Help improve customer retention through personal and solution-oriented communication.

Collaborate with the marketing team to execute campaigns and community engagement activities.

Requirements:

1. Minimum 1 year of experience in customer relation / customer success / sales support (preferably in the e-commerce or logistics industry).
2. Communicative, empathetic, and accustomed to building relationships online (chat, call, DM).
3. Understand the behavior of digital users and online sellers.
4. Fast response times and comfortable with multitasking and handling many communications.
5. Familiar with CRM tools, WhatsApp Business, and platforms like Telegram, Discord, or Facebook Group is a plus.