Customer Relationship Management Staff

PT PERFORMANCE MOTORS INDONESIA; Daerah Khusus Ibukota Jakarta; On-site; USD 10,000 - 15,000; Full time

Job summary

A leading company in Jakarta is seeking a CRM Specialist to enhance customer relationships and drive retention. The ideal candidate will develop CRM strategies, manage customer databases, and analyze data to optimize customer interactions. Strong communication skills and CRM tool proficiency are essential. Join our dynamic team to make a significant impact on customer loyalty and satisfaction.

Qualifications

• Minimum 1-3 years of experience in CRM, Customer Service, or Marketing.
• Proficient in CRM systems and customer data analysis tools.

Responsibilities

• Build and manage long-term relationships with customers.
• Develop and execute CRM strategies, including email campaigns.
• Analyze customer data for upsell and reactivation opportunities.

Skills

Communication

Analytical

Customer-focused

Education

S1 in Management

S1 in Marketing

S1 in Communication

Tools

Salesforce

Hubspot

Zoho

Job description

Build and manage long-term relationships with customers to increase loyalty and retention.

Develop and execute CRM strategies, including email campaigns, loyalty programs, and personalized communications.

Manage customer database and ensure data is accurate and up-to-date.

Analyze customer data to identify upsell, cross-sell, and reactivation opportunities.

Collaborate with Sales, Marketing, and Customer Support teams to ensure a consistent customer experience.

Use CRM tools (such as Salesforce, Hubspot, Zoho, or others) to automate and optimize work processes.

Compile periodic reports on the effectiveness of CRM strategies and provide recommendations for improvement.

Qualifications

- Minimum S1 education in Management, Marketing, Communication, or related fields.

- Minimum 1-3 years of experience in Customer Relationship Management, Customer Service, or Marketing.

- Proficient in CRM systems and customer data analysis tools.

- Excellent verbal and written communication skills.

- Detail-oriented, analytical, and customer-focused.

- Ability to work independently and in a team environment.