Linux Operations Supervisor

Staffinc is currently looking for a Linux Operation Supervisor which is a leadership role responsible for overseeing a team of Linux System Operators and ensuring the smooth operation of Linux-based systems and networks. This role involves managing the daily activities of the operations team, coordinating system maintenance and upgrades, driving process improvements, and collaborating with cross-functional IT teams to ensure the stability, security, and performance of Linux environments.

Important Note: This role is expected to be working on-site in Jakarta, with our client in the Banking industry.

Key Responsibilities:

Team Management:

1. Lead, mentor, and guide a team of Linux System Operators, fostering a collaborative and productive work environment.
2. Assign tasks, set performance goals, and conduct regular performance reviews for team members.

Operational Oversight:

1. Oversee the monitoring of system performance, resource utilization, and network traffic to ensure proactive issue identification and resolution.
2. Coordinate with the team to respond to incidents, troubleshoot problems, and implement solutions.

Maintenance Planning:

1. Collaborate with system administrators, network engineers, and application teams to plan and schedule system maintenance, upgrades, and patch deployments.
2. Ensure that maintenance activities are performed in a way that minimizes disruptions and downtime.

Process Improvement:

1. Identify opportunities to streamline operational processes, enhance efficiency, and optimize resource utilization.
2. Implement best practices and automation to improve system management tasks.

Security and Compliance:

1. Drive the implementation of security measures, policies, and configurations to safeguard systems and data.
2. Stay informed about security trends and vulnerabilities, and ensure that the team is prepared to address emerging threats.

Incident Management and Resolution:

1. Provide guidance and support to the team during incidents, ensuring timely and effective incident resolution.
2. Participate in post-incident reviews to identify root causes and implement preventive measures.

Documentation and Knowledge Sharing:

1. Ensure that documentation of system configurations, procedures, and troubleshooting guides is accurate and up-to-date.
2. Promote knowledge sharing within the team and with other IT teams.

Vendor and Stakeholder Communication:

1. Liaise with vendors for technical support and issue resolution, when necessary.
2. Communicate with internal stakeholders to provide updates on system status, maintenance activities, and improvements.

Capacity Planning:

1. Collaborate with the team to monitor resource utilization trends and plan for future capacity needs.
2. Make recommendations for hardware and software upgrades to support business growth.

Reporting and Analytics:

1. Generate regular reports on system performance, incidents, and operational metrics for management review.

Qualifications:

1. Minimum Bachelor's Degree (S1) in Information Technology or Engineering.
2. 3 years of experience as an operator using SQL Server, or 2 years of experience as a Linux Operations Supervisor.
3. Solid understanding of Windows and Linux operating systems and their components.
4. Proficiency in shell scripting and command-line tools.
5. Familiarity with network protocols, services, and configurations.
6. Experience with system monitoring and management tools (e.g., Nagios, Zabbix, Ansible).
7. Knowledge of security best practices and principles.
8. Strong problem-solving and troubleshooting skills.
9. Ability to work collaboratively in a team environment.
10. Effective communication skills, both written and verbal.
11. Relevant certifications (e.g., CompTIA Linux+, RHCSA) are a plus.
12. Able to work on-site in Jakarta.