Branch Manager - Musi Rawas (Sumatra Selatan)

Ruangguru for Business; Palembang; On-site; IDR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to oversee sales and marketing initiatives within their branch. This role involves assessing market conditions, managing customer experiences, and leading a diverse team to achieve key performance metrics. The ideal candidate will have a Bachelor's degree and 1-3 years of leadership experience in sales, marketing, or business operations, preferably within the educational sector. Join a forward-thinking organization where your contributions will drive growth and customer satisfaction.

Qualifications

• Bachelor’s Degree from any major at a reputable university.
• 1-3 years of leadership experience in Sales & Marketing or Business Operations.

Responsibilities

• Direct all sales and marketing initiatives within the branch.
• Manage the customer experience across the entire customer journey.
• Collaborate with the Sales Team to drive sales growth.

Skills

Leadership

Sales & Marketing

Business Development

Customer Service

People Management

Detail-oriented

K-12 Education Knowledge

Education

Bachelor's Degree

Job description

Job Descriptions

• Direct all sales and marketing initiatives within the branch.
• Assess local market conditions and identify current and prospective sales opportunities.
• Evaluate competitors' pricing and sales strategies.
• Achieve set goals and metrics such as NPS and customer satisfaction grades.
• Collaborate with the Sales Team to drive sales growth.
• Oversee all facilities and operational aspects, including product distribution, merchandise, and app access.
• Manage the customer experience across the entire customer journey.
• Coordinate and oversee branch staff, including administrative personnel, teachers, security, and office staff.
• Work with the Product Team on application-related matters.
• Supervise the academic processes in the branch, including scheduling, quality control, pedagogy, and class ratings.

Job Requirements

• Bachelor’s Degree from any major at a reputable university.
• 1-3 years of leadership experience in Sales & Marketing, Business Development, or Business Operations, preferably in educational or start-up companies.
• Proficient in Bahasa Indonesia and English communication skills.
• Detail-oriented and customer service-focused.
• Strong knowledge of people management.
• Some knowledge or experience in K-12 Education (SD, SMP, SMA grades) is advantageous.