Bar Waiter/ess (Japanese Fluency) - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya; Daerah Istimewa Yogyakarta; On-site; IDR 12,000,000 - 100,000,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated Guest Service and Bar Operations staff member. The role involves serving guests, managing billing, and ensuring compliance with health and safety standards. Ideal candidates will have a strong background in guest service and bartending, with an emphasis on teamwork and attention to detail. Join us to enhance guest experiences while maintaining high operational standards.

Qualifications

• Experience in guest service and bar operations.
• Knowledge of food and beverage preparation.

Responsibilities

• Serve drinks and assist with cocktail preparation.
• Ensure correct billing and account procedures.
• Prepare and operate food and beverage activities.

Skills

Guest Service

Bartending

Food & Beverage Preparation

Job description

Company Description

Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping, and Hotels Worldwide.

Job Description

1. Guest Service & Bar Operations: Take ownership of assigned station, serving approximately 25 to 30 guests at bars, coffee stations, and sundecks. Serve drinks, assist with preparing cocktails according to company standards, and maintain in-depth knowledge of all Bar Menus.
2. Billing & Accounts: Ensure all guests are charged correctly following company standards and account procedures. Report any incorrect charges to the Supervisor on duty.
3. Setup & Compliance: Set up assigned areas according to Supervisor instructions, Viking’s Operations Manuals, and Standard Operating Procedures (SOPs). Follow service procedures aligned with SOPs, Departmental Service Standards, and Public Health Policies.
4. Food & Beverage Preparation: Prepare and operate F&B activities across outlets, ensuring standards are met. Manage cost control, conduct stock takes, and maintain proper storage and inventory levels.
5. Maintenance & Cleanliness: Minimize equipment loss/damage, uphold cleanliness standards, and ensure sanitation of all equipment after use. Prepare mise-en-place 15 minutes before service.
6. Team Participation & Guest Experience: Participate in daily team meetings (