Customer Service Officer

Avery Dennison; Cikarang; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the apparel and footwear sector is seeking a dynamic individual to join their team. This role involves receiving and processing customer orders, confirming delivery schedules, and ensuring effective communication throughout the order process. The ideal candidate will possess strong communication and negotiation skills, be proficient in MS Excel, and have a passion for connecting with others. This is a fantastic opportunity for fresh graduates looking to start their careers in a supportive and innovative environment where they can make a real impact.

Qualifications

• Bachelor's degree required, preferably in any major.
• Good command of English and strong communication skills.

Responsibilities

• Receive and process customer orders efficiently.
• Confirm delivery schedules and monitor order status.

Skills

Communication Skills

Negotiation Skills

English Proficiency

Customer Service

Problem-Solving

Education

Bachelor's Degree (S1)

Tools

MS Excel

Job description

Company Description

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions, is a $1.6 billion division of Avery Dennison (NYSE: AVY). Avery Dennison RBIS provides intelligent creative and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphic tickets, tags and labels, embellishments and packaging solutions that enhance consumer appeal. We accelerate performance through RFID enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions. Avery Dennison RBIS responsibly serves the global marketplace with operations in 115 locations, 50 countries, across 6 continents. For more information, visit www.rbis.averydennison.com

Job Description

• Receiving orders from customers
• Processing orders from customers through manual/VIPS/SIPS/TRIM/D2Comm
• Confirming delivery schedules to customers
• Monitoring order status in production
• Arranging delivery/shipment
• Updating delivery/shipment status to customers
• Processing any complaints from customers relating to the order process

Qualifications

• Minimum S1 from any major
• Good in English (it must)
• Good communication and negotiation skills
• Proficient in MS Excel
• Passionate about connecting with other people
• Fresh graduates with good potential skills are welcome

Additional Information

All your information will be kept confidential according to EEO guidelines.