Customer Service Officer

I CAN READ Indonesia; Kelapa Dua; On-site; USD 15,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic individual to oversee the Learning Centre's operations. This role involves managing administrative tasks, driving sales, and ensuring a welcoming environment for students and parents. The ideal candidate will possess strong sales abilities, customer service skills, and proficiency in English. If you thrive in a vibrant work atmosphere and are eager to contribute to the centre's success, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience preferred; fresh graduates are welcome.
• Strong sales abilities and customer-oriented mindset.

Responsibilities

• Oversee administrative and operational functions of the Learning Centre.
• Drive sales targets and contribute to overall profitability.

Skills

Sales Abilities

Customer Service

English Proficiency

Computer Skills

Education

Diploma or Advanced/Higher/Graduate Diploma

Tools

MS Office

Job description

Key Responsibilities

• Oversee all administrative, operational, and management functions of the Learning Centre.
• Drive sales targets and contribute to the overall profitability of the centre.
• Foster a warm and inviting atmosphere for students and parents.
• Ensure the safety and well-being of students at all times.
• Schedule classes and manage timetables effectively.
• Respond to and manage customer inquiries and requests promptly.
• Provide exceptional customer service to parents and students.
• Manage the expectations of both parents and students.
• Handle front desk and administrative duties as needed.
• Uphold the professional standards of the Learning Centre as set by headquarters.
  
  

Requirements

• A Diploma or Advanced/Higher/Graduate Diploma in any field.
• 1-2 years of experience preferred; fresh graduates are welcome to apply.
• Strong sales abilities and a customer-oriented mindset.
• Ability to thrive in an enjoyable and vibrant work environment.
• Proficiency in reading, speaking, writing, and listening in English.
• Excellent computer skills, with proficiency in MS Office applications.