Customer Support Specialist (Arabic & English)

Coda Payments Pte Ltd; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

Join a leading company as a Customer Support Specialist where you'll provide top-notch support in Arabic and English. You will ensure a great customer experience by responding to queries and resolving issues. The role offers opportunities for personal growth and a flexible benefits plan.

Benefits

Wellness Boost

Customized Benefits

Growth Opportunities

Skill Development

Volunteer Time Off

Family Support

Qualifications

• At least 2 years of experience in an online or digital customer-focused role.
• Good communication skills in Arabic and English.

Responsibilities

• Ensure customers have a great experience using our service.
• Liaise with mobile operators and merchants to resolve customer issues.
• Perform marketing activities in collaboration with the marketing team.

Skills

Communication

Problem-Solving

Job description

Customer Support Specialist (Arabic & English)

Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.

Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.

Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).

For more on how Coda helps publishers grow faster and smarter, visit coda.co.

Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.

To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.

Responsibilities

1. Ensure that our customers have a great experience using our service by responding to their questions via phone, SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
2. Liaise with our mobile operator, merchants, and other partners as required to help quickly resolve any problems that customers have using our service.
3. Perform marketing activities in close collaboration with our marketing team.
4. Assist in conducting and carrying out transaction tests to identify any potential issues with payment channels.

Minimum requirements

• At least 2 years of experience in an online or digital customer-focused role
• Positive personality and attitude
• Flexible to changes and has a sense of urgency
• Excellent problem-solving skills
• Good communication skills in Arabic and English to answer customers' queries in both languages
• Comfortable with shift schedules

Nice to Have

• Experience in managing social media, community forums, and social reviews

Salary: Rp5.656.725 - Rp8.941.275 a month

Please submit your resume in English.

Working at Coda

With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!

Customized Benefits: Tailor your benefits with our flexible plan.

Growth Opportunities: Unlock your potential through clear progression paths.

Skill Development: Access training resources to fuel your personal and professional growth.

Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.

Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

*Benefits are reviewed and updated annually.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of applications we receive, we can only contact shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that better matches your abilities. Please check our Careers Page for more job openings!

Company: Computer Software & Networking, 51-100 employees

About us

Coda Payments (https://www.codapay.com/) helps digital content providers like Google and Tencent monetize their products in regions where credit and debit cards are less common. We partner with various alternative payment channel operators to enable payments via cash at retail, mobile wallets, bank transfers, or prepaid cards.

We also enable publishers to accept these payment methods on their websites or at our gaming e-commerce site, codashop.com.