Technical Operation

PT. Indosat Tbk; Daerah Khusus Ibukota Jakarta; On-site; USD 120,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Technical Operations Senior Officer to oversee their travel eSIM business. The ideal candidate will drive operational efficiency and manage multiple projects while ensuring compliance and customer satisfaction. This role requires strong leadership and analytical skills, with a focus on continuous improvement and innovation.

Qualifications

• 3 - 5 years of experience in operations management.
• Experience with eSIM technology and international markets is a significant advantage.

Responsibilities

• Develop and implement operational strategies aligning with company goals.
• Oversee supply chain operations and manage inventory levels.
• Ensure high customer satisfaction through effective service operations.

Skills

Leadership

Problem-Solving

Analytical Skills

Communication

Education

Bachelor’s degree in Technical/Engineering

Operations Management

Tools

Operational Management Software

Job description

Position Overview

We are seeking an experienced and strategic Technical Operations Senior Officer to oversee and optimize the daily operations of our travel eSIM business. The ideal candidate will have a strong background in operations management, excellent problem-solving skills, and the ability to drive efficiency and productivity across the organization. This role requires a detail-oriented leader who can manage multiple projects and teams, ensuring smooth and efficient business operations.

Key Responsibilities

Operational Strategy and Execution:

• Develop and implement operational strategies that align with the company's goals and objectives.
• Oversee day-to-day operations, ensuring efficient and effective processes across all departments.
• Identify areas for improvement and implement solutions to enhance productivity, reduce costs, and improve service quality.
• Collaborate with senior management to define key performance indicators (KPIs) and measure operational success.
  
  

Process Optimization

• Analyse existing processes and workflows to identify inefficiencies and areas for improvement.
• Develop and implement standard operating procedures (SOPs) to streamline operations and ensure consistency.
• Utilize data and analytics to monitor performance, identify trends, and make data-driven decisions.
• Implement best practices and continuous improvement methodologies to enhance operational efficiency.
  
  

Supply Chain And Inventory Management

• Oversee supply chain operations, ensuring timely and cost-effective procurement of eSIM products and materials.
• Manage inventory levels to meet customer demand while minimizing excess stock and obsolescence.
• Develop and maintain relationships with suppliers, negotiating favourable terms and conditions.
• Implement inventory management systems and practices to optimize stock levels and reduce costs.
  
  

Customer Service And Support

• Ensure a high level of customer satisfaction by overseeing customer service operations and implementing service excellence standards.
• Develop and implement customer service policies and procedures to ensure timely and effective resolution of customer issues.
• Monitor customer feedback and use insights to drive improvements in service quality and customer experience.
• Collaborate with the marketing and sales teams to support customer acquisition and retention efforts.
  
  

Compliance And Risk Management

• Ensure compliance with all relevant regulations, industry standards, and company policies.
• Develop and implement risk management strategies to mitigate operational risks.
• Conduct regular audits and assessments to identify and address compliance and risk issues.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and best practices.
  
  

Technology And Innovation

• Leverage technology to enhance operational efficiency and drive innovation.
• Implement and manage operational systems and tools to support business processes.
• Stay current with industry trends and emerging technologies to identify opportunities for improvement.
• Foster a culture of innovation and continuous improvement within the operations team.
  
  

Qualifications

• Bachelor’s degree in Technical/Engineering, Operations Management, or a related field;
• 3 - 5 years of experience in operations management, with a focus on telecommunications, travel, or related industries.
• Proven track record of successfully managing and optimizing business operations.
• Strong leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in operational management software and tools.
• Experience with eSIM technology and international markets is a significant advantage.