Aftersales Manager - Electrical Equipment - Jakarta (B-117392)

RGF HR Agent Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

A leading Electrical Equipment Company is seeking an Aftersales Manager in Jakarta. The role involves managing the technical department, ensuring project deliverables meet company standards, and supporting team members. The ideal candidate has a Bachelor's degree in Electrical Engineering, extensive experience in aftersales, and strong problem-solving skills. This position also requires proficiency in Business English and a willingness to travel for business.

Qualifications

• Minimum 8 years of experience in After Sales and Technical Support.
• At least 5 years in the kWh meter industry.

Responsibilities

• Manage the technical department to ensure all procedures meet the schedule.
• Monitor project progress and provide regular updates to management.
• Propose solutions that meet customer needs.

Skills

Problem Solving

Communication

Education

Bachelor's degree in Electrical Engineering

Job description

Aftersales Manager - Electrical Equipment - Jakarta (B-117392)

Our client is a Electrical Equipment Company. Currently, they are looking for an Aftersales Manager.

Job Responsibilities:

1. Manage the technical department to ensure all procedures meet the schedule.
2. Achieve high-quality deliverables for all projects within the acceptance criteria based on company standards.
3. Motivate team members and support them in overcoming project issues.
4. Participate in project-related meetings, field testing, commissioning, and service activities as needed.
5. Maintain and develop a culture of continuous learning and improvement.
6. Monitor competitor products and industry trends to identify opportunities for product differentiation and market positioning.
7. Propose solutions that meet customer needs.
8. Monitor project progress and provide regular updates to management.
9. Report on aftersales activities, customer feedback, and developments to management.
10. Perform other responsibilities as needed.

Job Requirements:

1. Bachelor's degree in Electrical Engineering.
2. Proficiency in Business English (to communicate with foreign customers or HQ).
3. Minimum 8 years of experience in After Sales and Technical Support, with at least 5 years in the kWh meter industry, including team management experience.
4. Willing to travel for business trips.
5. Disciplined, agile, creative, responsible, with strong problem-solving skills.

Preferred Skills / Experience:

• Experience in R&D.

[Only CVs in English will be processed]

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