Customer Care Specialist

Honest; Daerah Khusus Ibukota Jakarta; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

Join a forward-thinking financial services company as a Customer Care Specialist in Jakarta! In this role, you will be the frontline hero, tackling customer inquiries and ensuring exceptional service delivery. You will work in a vibrant environment, collaborating with a diverse team of professionals dedicated to innovating financial solutions for Southeast Asia. With a commitment to continuous learning and growth, this opportunity offers a chance to make a real impact in the fintech space. Embrace the challenge and be part of a mission to transform how finance is accessed in Asia.

Benefits

Training Course

Monthly Wellness Allowance

Modern Office

Collaborative Work Environment

Qualifications

• Strong customer service skills with the ability to handle inquiries effectively.
• Proficient in documenting customer interactions and following procedures.

Responsibilities

• Handle customer inquiries and provide accurate information across all channels.
• Monitor and follow up on Fraud Alerts while maintaining service quality.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Attention to Detail

Education

High School Diploma or Equivalent

Bachelor's Degree (Preferred)

Tools

Customer Relationship Management (CRM) Tools

Documentation Systems

Job description

About us

We're a financial services company leveraging cutting-edge technology to provide fintech and financial solutions to the underserved Southeast Asia market. Our team is a diverse and carefully selected group of finance and tech professionals worldwide. With the successful launch of our first product, our top-tier international talent continues to innovate and drive forward in our fast-paced and quality-driven environment. Our journey is marked by continuous learning, growth, and a passion for our work. We remain committed to breaking new ground, adapting, and thriving amidst the challenges and opportunities that lie ahead.

Responsible for:

• Handling customer inquiries through all channels, providing accurate information, ensuring all customer queries and concerns have been addressed following company standards and winning back the relationship in every interaction.
• Escalating any issues to the Team Leader and proactively following up to ensure issues are resolved within SLA and communicating the resolution to the customers.
• Ensuring all inquiries received are well documented in the system and follow the standards.
• Maintaining high-quality service in every interaction and achieving performance targets.
• Monitoring and following up on Fraud Alerts to the Customers and performing all necessary actions to follow the SOP.
• Providing insights based on the customer's voice to the Team Leader for any issues or trends happening to generate an action plan for improvement.
• Maintaining a safe and pleasant working environment in Customer Care, embracing the Honest Value.
• Utilizing all supporting tools and databases appropriately, following company policy or procedure.
• Participating in training needed based on operational or company requirements.
• Proposing to the Team Leader any SOPs or Scripts that need to be adjusted to maintain quality service and win back relationships with customers.
• Keeping updated with product and promo information in the dynamic working environment.
• Performing all duties required by the company in line with the standards.

Work Location: Jakarta

Work Hours: Shift basis (24 hours)

Employment Status: Contract Base 3-6 Months

Our application process

Hiring is something we do with care. Because of that, having a transparent and thorough recruitment process is key. If you liked what you've read and are up for the challenge, here is what to expect after submitting your resume:

• The hiring team reviews your application.
• You get invited to an initial call with the hiring team.
• Onsite Interviews with relevant team members.
• Offer.

Why you'll love it here:

• Training Course.
• You'll be working with the smartest people in the industry.
• A modern office right in the heart of Jakarta.
• Monthly Wellness Allowance.
• We don't believe in titles or hierarchy but value contribution & celebrate achievements as a team.

Honest Hiring

At Honest, we're working hard to build the future of finance for Asia. To do so, we prioritize attracting the best talent worldwide to join us – regardless of their background and heritage.

At Honest, we are committed to equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law. We are proud to be an equal-opportunity workplace.

If you want to change how people access finance in Asia, join us and help us build a global company where we're all proud to belong.