Senior Product Designer, CX

Grab; Daerah Khusus Ibukota Jakarta; On-site; USD 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Product Designer to join their dynamic CX team in Jakarta. This role offers a unique opportunity to collaborate with cross-functional teams to redefine user experiences for millions of users across Southeast Asia. You will own the Product Design outcomes, guiding the team in creating impactful solutions while ensuring usability and feasibility. If you thrive in collaborative environments and have a user-centric approach, this position is perfect for you. Join a forward-thinking company that values innovation and inclusivity, and make a significant impact on the future of digital interaction.

Benefits

Term Life Insurance

Medical Insurance

Flexible Work Arrangements

Parental Leave

Birthday Leave

Volunteering Leave

Grabber Assistance Programme

Qualifications

• 4+ years of Product Design experience with a strong portfolio.
• Solid fundamentals in interaction and visual design craft.
• Experience with cross-functional product teams.

Responsibilities

• Guide Product Design outcomes across teams and create impactful solutions.
• Develop problem-framing approaches and design simple solutions to complex problems.
• Use prototyping tools to create interactive designs.

Skills

Product Design

User Research

Interaction Design

Visual Design

Figma

Protopie

After Effects

Service Design

Front-end Development

Accessible Design

Tools

Figma

Protopie

After Effects

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to know the team

As a Senior Product Designer in the CX team, you will join a group of product designers, researchers and content writers who are defining the future of how people enjoy the Grab app from a platform level view. Based in Jakarta, you will collaborate closely with product managers, engineers, analysts and business teams in helping us define the Loyalty segment for our customers and enriching the program.

Get to know the role

You will own Product Design outcomes, practice and quality for a cross-functional Problem Space Team, with influence on adjacent teams. You will work in a highly collaborative fashion, exploring the needs of our users and creating impactful solutions for the business.

If you have a user-centric approach, and thrive in collaborative environments, then the Grab Design team is the place for you. We're looking for exceptional designers who are excited by the opportunity to have a major impact on how millions of people across Southeast Asia interact with Grab. You will be reporting to the Manager. The role will be fully onsite.

The Critical Tasks You Will Perform

• Guide Product Design outcomes and set direction across teams; create complex, projects.
• Build the right solutions - addressing value, usability, feasibility and viability, and any necessary trade-offs with minimal waste, while safeguarding goals.
• Defend design decisions and convince senior partners.
• Guide collaboration across domains, functions and teams; facilitate their agreement and efficiencies by increasing discussions, workshops and exploration.
• Guide problem exploration, solution discovery and solution delivery across teams; display autonomy to work and navigate complexity independently.
• Develop problem-framing approaches, establishing new starting points that lead to new kinds of solutions, not just execution, across teams.
• Design simple solutions to complex problems; knit together multiple 'products' in an experience and unlocking new value.
• Produce visual design that elevates the quality, consistency, and credibility of user experiences.
• Use a variety of prototyping tools and methods to create interactive and realistic prototypes with complex functionality.

Qualifications

What Essential Skills You Will Need

• Provide a portfolio of your recent design work in English, showcasing your contribution and the impact of your projects. We recommend you provide clear context, outline your end-to-end workflow, and demonstrate how you go from problem discovery to launch.
• 4+ years of Product Design experience.
• Experience working on cross-functional product teams.
• Solid fundamentals in interaction and visual design craft and practice.
• Solid knowledge of mobile and front-end web standards and development.
• Experience with Figma, Protopie, After Effects, or other design tooling.
• Experience in Service Design, User Research, Front-end Development, Accessible Design or Design Systems.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.