District Operations Supervisor

About the Role

District Operations Supervisor accountable and responsible to support DOM for all spectrum operation drivers at district level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

• Handle all the driver community, marketing, and driver care responsibilities on satellite level
• Handle channel walk in center on each branch
• Ensure problem solving according to agreed process & based on standard operational procedure
• Manage driver’s problems
• Give empowerment to solve problems
• Manage service time, driver and customer satisfaction
• Developing the marketing strategy for the company in line with company objectives.
• Conceptualizes events, exhibits and other below the line marketing based on the marketing plan;
• Evaluates the effectivity of all marketing activities
• Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives
• Coordinate with District Operations Manager for day-to-day escalated issues around driver service and customer service.

• Having a minimum of 3 years experience in related field.
• Bachelor degree from top university
• Passionate about community development, having relevant previous experience would be preferred.
• Experience launching community initiatives (building an online forum, launching an ambassador program, creating an event series, etc.)
• Ability to identify and track relevant community metrics.
• Excellent verbal communication and writing skills.
• Enjoy interacting with many people but also good in document information
• Attention to detail and ability to multitask.
• Willing to relocate to a selected area.

About the Team

As an District Operations Supervisor, he/she will support District Operations Manager in day to day basis. He/she will work very intensively and collaborate with other District Operation Supervisor in respective regions. He/she also will work closely with the District Operations Associate team to analyze Operations data to get valuable insight and recommendation for business.

About GoTo Group

GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.

About Gojek

Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo Financial

GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

About Tokopedia

Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

GoTo and its business units, including Gojek, Tokopedia, GoToFinancial and GoToLogistics ("GoTo") only post job opportunities on our official channels onour respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.