Reservation & Guest Relation Manager

Shelter Indonesia Group; Denpasar; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player in Bali is seeking a dedicated Reservation & Guest Relation Manager to enhance the guest experience at their contemporary dining venue. This full-time, on-site role is perfect for someone with a passion for hospitality and a knack for effective communication. You will be responsible for managing reservations, ensuring guest satisfaction, and overseeing all guest relations activities. If you thrive in a fast-paced environment and have a strong background in customer service, this opportunity offers a chance to make a significant impact in a vibrant dining atmosphere.

Qualifications

• Strong background in guest relations and customer service.
• Ability to work in a fast-paced environment with excellent multitasking skills.

Responsibilities

• Manage reservations and ensure guest satisfaction.
• Oversee guest relations activities and maintain service quality.

Skills

Guest Relations and Customer Service

Effective Communication

Customer Satisfaction and Training

Hospitality Experience

Organizational Skills

Multitasking Skills

Reservation Systems Knowledge

Fluency in English

Fluency in Indonesian

Job description

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Organizational Development and Performance Management

Company Description

Shelter Pererenan, a part of Shelter Indonesia Group, offers an authentic fusion of Middle Eastern and Mediterranean flavors in contemporary dining. Located in the heart of Pererenan, Bali, Shelter Pererenan is known for its meticulously crafted dishes like black angus ribeye and stone-baked za’atar, paired with an extensive selection of wines and beverages.

Role Description

This is a full-time on-site role for a Reservation & Guest Relation Manager located in Denpasar, Bali. The Manager will be responsible for day-to-day tasks related to managing reservations, ensuring guest satisfaction, and overseeing guest relations activities at Shelter Pererenan.

Qualifications

• Guest Relations and Customer Service skills
• Effective Communication skills
• Customer Satisfaction and Training abilities
• Experience in hospitality or related industry
• Ability to work in a fast-paced environment
• Strong organizational and multitasking skills
• Knowledge of reservation systems
• Fluency in English and Indonesian languages

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