UX Writer

GoTo Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

An established industry player is seeking a Mobility UX Writer to enhance user experiences across Indonesia. In this role, you will lead content design processes, collaborating with diverse stakeholders to create impactful features for logistics products. You'll leverage your strong language skills and creativity to craft compelling copy while ensuring high-quality outputs. Join a dynamic team that values experimentation and data-driven insights, and be part of a community that encourages personal growth and creativity. If you're passionate about language and user experience, this opportunity is perfect for you.

Benefits

Kegiatan kelompok

Makan siang bersama

Mentoring antar anggota

Qualifications

• Kemampuan bahasa Inggris dan Indonesia yang sangat baik.
• Keterampilan menulis yang kuat dan pemikiran kreatif.

Responsibilities

• Memimpin proses desain konten dengan berbagai pemangku kepentingan.
• Mengkomunikasikan fitur dan perbaikan kepada pengguna.

Skills

Bahasa Inggris

Bahasa Indonesia

Keterampilan menulis

Berpikir kritis

Berpikir kreatif

Manajemen proyek

Komunikasi

Job description

About The Role

A Mobility UX Writer will spend their time solving friction for users across Indonesia from day one. Their scope will cover our logistics products like GoSend and GoBox as well as Gojek for Business products. Creating helpful and delightful new features, new products, and enhancing our exiting to bring greater impact for the company.

They will work closely with core Product Development Group stakeholders like Product Managers, Designers, Researchers, and also Engineering team, brainstorming and solutioning possible improvements based on our users’ needs.

What You Will Do

• Get involved and lead the content designing process in assigned streams involving stakeholders from Designers, Researchers, Illustrators, Product Managers, Business Teams, Marketing, Legal, and others, following the pre-defined processes but also able to identify rooms for improvement during the processes.
• Effectively deliver features and improvements per agreed mass timelines with high-quality output.
• Strategize for how Gojek better communicates to their users.
• Contribute to team discussions in improving collective quality output.
• Closely and intensely collaborate and communicate with stakeholders in given contexts such as: gathering feedback, aligning thoughts to reach an agreement, giving feedback to stakeholders, resolving conflicts, and so on.

What You Will Need

• Proficient in English and Indonesian grammar. Have a knack for languages and their role in society, daily conversation, device-mediated communication, and others.
• Excellent understanding of writing fundamentals, such as structured thinking, critical and creative thinking, context gathering, research, problem-solving, seeking feedback, and prioritization.
• Able to think beyond common structures, but generate original ideas and craft copywriting
• Able to think like a UI/UX Designer
• Insatiable curiosity to understand your customers and how to make their live better
• Strong self-driven purpose of work and possess a high initiative of doing what’s right and not what’s easy
• A rich understanding of Indonesians and how they go about their daily lives
• Fearlessness in getting your hands dirty to find out root causes, or to validate your design, through qualitative and quantitative research
• Remarkable communication in collaborating with stakeholders and advocating your work
• Confident and independent self-management, project management, and leadership
• Tenacity and self-edit

About The Team

We’re a dynamic team of high-striving individuals with a strong will to learn and grow. A community where we encourage experiments, data-informed leaps, and breakthroughs. A pack of language and customer-obsessed nerds dedicated to creating helpful, impactful, and boundary-pushing content design in line with Gojek’s brand voice where you will have room to explore and independent decisions that will set trends in the industry.

Business aside, we’re really a close-knit bunch with abundance creativity outside Design world. A community where you can exercise together, have lunch and cook together, sell your preloved items, and become mentors of each other. Can’t wait to meet you!