(Senior) Productivity Tools Specialist

PT Trinusa Travelindo; Daerah Khusus Ibukota Jakarta; On-site; USD 15,000 - 25,000; Full time

Job summary

A leading tech startup in Jakarta seeks a (Senior) Productivity Tools Specialist to manage and optimize enterprise applications. The role involves application support, requirements analysis, system configuration, and collaboration with cross-functional teams to enhance user satisfaction and application performance.

Qualifications

• Experience managing enterprise applications and providing technical support.
• Familiarity with scripting and programming for automation.

Responsibilities

• Provide day-to-day technical support for enterprise applications.
• Collaborate with stakeholders to gather and document requirements.
• Plan and execute testing for application changes.

Skills

Troubleshooting

Collaboration

Application Support

Education

Bachelor’s degree in Computer Science

Tools

Office 365

Lark Wiki

Confluence

Jira Software

Shell scripting

PowerShell scripting

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Position Overview: The (Senior) Productivity Tools Specialist will play a pivotal role in managing, analyzing, and optimizing enterprise applications for productivity to meet the business needs of the organization. The ideal candidate will have expertise in troubleshooting, software configuration, application support, and collaboration with cross-functional teams to ensure optimal application performance and user satisfaction.

Key Responsibilities:

1. Application Support & Maintenance:
   • Provide day-to-day technical support for enterprise applications, ensuring high availability and performance.
   • Troubleshoot and resolve application issues, escalating to vendors or development teams as necessary.
   • Perform regular system maintenance, upgrades, and patches to ensure applications remain up-to-date and secure.
2. Requirements Analysis & Documentation:
   • Collaborate with business users and stakeholders to gather and analyze functional requirements for new or existing applications.
   • Document system requirements, workflows, and configuration changes for future reference and training purposes.
   • Translate business requirements into technical specifications to guide system configurations and customizations.
3. System Configuration & Customization:
   • Configure and customize enterprise applications to meet business needs.
   • Work with technical teams to implement complex application changes, enhancements, and integrations.
   • Ensure that applications are aligned with best practices and standards.
4. Testing & Quality Assurance:
   • Plan and execute functional and integration testing for application changes or new implementations.
   • Validate and ensure that solutions meet the business requirements and quality standards.
   • Document testing results and collaborate with developers to resolve issues.
5. Collaboration & Cross-functional Support:
   • Work closely with IT, development teams, and business units to ensure seamless application performance.
   • Provide training and support to end users on application features and best practices.
   • Participate in project meetings, providing insights and feedback on application capabilities.
6. Performance Monitoring & Reporting:
   • Monitor application performance and usage metrics to identify improvement areas.
   • Recommend and implement performance enhancements.
   • Generate reports on application usage, issues, and performance.
7. Incident & Problem Management:
   • Manage incidents and problems, ensuring timely resolution.
   • Identify recurring issues and propose long-term solutions.
8. Project Management:
   • Lead or assist in application projects, upgrades, and migrations.
   • Ensure timely delivery and scope management.
   • Coordinate with project managers on resources and timelines.

Requirements

• Experiences: Managing and performing administrator tasks in:
• - Office 365
• - Lark Wiki and Confluence
• - Jira Software

Experience with scripting and programming:

• - Shell scripting
• - PowerShell scripting

Education: Bachelor’s degree in Computer Science, Information Technology, or related field

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize the Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth task, we'd love to have talented people from diverse backgrounds to help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel they can have an impact.