Client Success Manager/ Project Manager (Indo)

ADI Recruitment; Daerah Khusus Ibukota Jakarta; Hybrid; USD 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a Client Success Manager to drive growth in Expert Matching Services across Asia. This pivotal role involves managing numerous projects, ensuring client satisfaction, and leading a dynamic team. You will be at the forefront of strategic planning and execution, working closely with high-priority clients in consulting and investment sectors. If you are a proactive individual with a passion for client success and team management, this opportunity offers a competitive salary, professional development support, and a hybrid work environment post-probation. Join us to make a significant impact in a fast-paced industry!

Benefits

Competitive salary with reviews every 6 months

Quarterly performance-based bonuses

Team bonding budget

Self-learning support up to USD 1,500/year

14 days of annual leave after probation

8 days of sick leave

Mandatory health insurance

Relocation support including visa and accommodation

Access to training resources

Qualifications

• Experience as an account manager or customer success manager.
• Team management experience with at least 3 members.

Responsibilities

• Manage 30+ projects focusing on high-priority accounts.
• Coordinate with clients and internal teams for timely delivery.
• Lead and motivate project teams while monitoring performance.

Skills

Client Communication

Project Management

Critical Thinking

Team Management

KPI Management

Business Analysis

Education

Bachelor's Degree

Job description

Client Success Manager/ Project Manager (Indo)

About the job Client Success Manager/ Project Manager (Indo)

The Client Success Manager will help drive the growth of Arches' Expert Matching Services, supporting the strategic consulting industry and investment funds in Thailand and other Asian countries. This position is also critical in successfully planning, executing, and closing projects.

RESPONSIBILITIES

1. Expert Matching/Project Management

• Manage approximately 30+ projects, including industry research, market research, and business projects, focusing on high-priority accounts;
• Coordinate with clients and internal teams to ensure timely delivery of high-quality services;
• Manage project timelines, budgets, and resources;
• Provide updates on project status and milestones.

Account Expansion

• Ensure effective activation and service delivery for high-priority clients;
• Handle client activation, including non-user activation where applicable;
• Target clients such as consulting firms, investment firms, corporations, and research organizations.

Resource Allocation & Team Management

• Update reports daily and allocate resources based on project priorities;
• Lead and motivate project teams;
• Assign tasks according to team resources and monitor performance;
• Conduct monthly 1-on-1 meetings and daily check-ins with team members;
• Provide constructive feedback and guidance to team members.

QUALIFICATIONS:

• Native Thai or bilingual proficiency;
• Solid experience as an account manager, customer relations manager, or customer success manager, preferably within management consulting, investment industry, top headhunting/recruitment agencies, or hospitality;
• Team management experience with at least 3 members;
• KPI-driven with ability to work in a fast-paced client cycle;
• Experience in recruitment roles is a plus;
• Advanced English skills for external communication and internal management;
• Strong client communication and critical thinking skills;
• Growth mindset and desire for professional development;
• Effective work planning to manage multiple tasks and team time;
• Attention to detail and professional standards;
• Autonomous, responsible, and ownership-driven;
• Critical thinking, business analysis, and research skills.

PERKS and BENEFITS

• Competitive salary with reviews every 6 months;
• Quarterly performance-based bonuses;
• Team bonding budget and self-learning support up to USD 1,500/year;
• Seasonal activities and gifts;
• After probation: 14 days of annual leave, 8 days of sick leave;
• Mandatory and additional health insurance;
• Working location: During 2-month probation, work at the Ho Chi Minh City head office; post-probation, hybrid work between Indonesia/Thailand and Vietnam;
• Relocation support including visa, work permits, and accommodation;
• Access to training resources and professional development opportunities.