Technical Support Engineer

Shibly Teknologi Solusi; Jawa Barat; Remote; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Engineer for a full-time remote role. This position emphasizes providing exceptional technical support, troubleshooting complex issues, and ensuring customer satisfaction. The ideal candidate will possess strong analytical and communication skills, along with a relevant degree in Computer Science or Information Technology. Join this forward-thinking company to make a significant impact in delivering tailored IT solutions and enhancing customer experiences across multiple regions.

Qualifications

• Strong technical support and troubleshooting skills are essential.
• Excellent communication and analytical skills are required.

Responsibilities

• Provide technical support and troubleshoot issues effectively.
• Respond to customer inquiries and ensure high-quality service.

Skills

Technical Support

Troubleshooting

Analytical Skills

Customer Support

Customer Service

Communication Skills

Interpersonal Skills

Ability to Work Independently

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

Shibly Teknologi Solusi (STS) is Indonesia's leading provider of IT system integrations and services. The company helps customers plan, build, and manage their IT Infrastructure by offering uniquely tailored competences and solutions. STS has extended its expertise and services to three countries, marking its prominence in the industry.

Role Description

This is a full-time, remote role for a Technical Support Engineer. The Technical Support Engineer will be responsible for providing technical support, troubleshooting issues, analyzing problem areas, offering customer support, and ensuring high-quality customer service. The role involves responding to customer inquiries, diagnosing technical problems, and providing effective solutions to ensure customer satisfaction and system efficiency.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to work independently and remotely
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience in IT system integrations is a plus