E-Key Account Manager

L'Oréal; Jakarta Pusat; On-site; IDR 450,000,000 - 900,000,000; Full time

Job summary

L’Oréal Indonesia is seeking an ambitious E-Key Account Manager to lead Shopee and TikTok Shop performance, owning P&L, budgets, and ROI while driving profitable growth in a fast-paced beauty market.

You will build strategic relationships, negotiate with e-commerce partners, analyze traffic and conversion, and collaborate across functions to deliver seamless shopper experiences. Fluent in English and Bahasa Indonesia, you thrive in a dynamic, entrepreneurial culture.

Qualifications

• Minimum 5 years of working experience in E-Commerce Key Account Management, Business Development, or Digital Sales—ideally within FMCG, Beauty, or Retail.
• Currently handling or has previously managed Shopee and TikTok Shop accounts.
• Strong data literacy with the ability to translate e-commerce metrics into actionable commercial strategies.
• Excellent stakeholder management, communication, and negotiation skills, with fluency in English and Bahasa Indonesia.

Responsibilities

• Own the full P&L, sales targets, and budgeting for the Shopee store(s). Drive profitable growth, optimize trade spend, and maximize ROI on marketing investments.
• Build and maintain strategic relationships with Shopee category managers and key stakeholders to secure prime visibility, co-funded campaigns, and early access to platform innovations.
• Lead and negotiate annual agreements with e-commerce partners, including mega-campaigns, brand days, and daily marketing mechanics to drive traffic, conversion, and AOV.
• Partner with Media, Digital, Brand Marketing, Supply Chain, Customer Care, Finance to deliver a seamless end-to-end consumer shopping experience.
• Identify new ecommerce trends and opportunities for business growth and implement action plans.
• Prepare and present product proposals to future and current e-commerce partners.
• Monitor daily sales performance, traffic analytics, conversion funnels, and competitive insights to adapt strategies with Ecommerce Metrics: GMV, PV, Items, ASP, Basket Size.
• Drive sales through improving brand visibility, e-shop merchandising, Promotion Strategy, Content, Livestream, and other in-platform tools.
• Analyze Product Mix, Monitor Bundles & Trials Packs Performance; Analyze In-Platform Media.
• Execute multiple test & learn scenarios.

Skills

Key Account Management

Sales Strategy

Data literacy

Negotiation

English proficiency

Bahasa Indonesia proficiency

Job description

Life is too short for a boring career, so build an extraordinary one with us. We believe your career should spark the same thrill and curiosity as your personal interests. Creativity drives everything we do, turning ideas into meaningful impact. With opportunities across brands, markets, and divisions, your growth knows no boundaries.

Are you ready to take on the challenge of handling beauty products in a very fast paced culture?

Then joining L'Oreal might be the opportunity that you've been looking for! Now we are looking for an ambitious & driven E-Key Account Manager to drive our business.

You will...

• Own the full P&L, sales targets, and budgeting for the Shopee store(s). Drive profitable growth, optimize trade spend, and maximize ROI on marketing investments.
• Build and maintain strong strategic relationships with Shopee category managers and key stakeholders to secure prime visibility, co-funded campaigns, and early access to platform innovations.
• Lead and negotiate annual agreements with e-commerce partners, incl. major mega-campaigns, super brand days, and daily marketing mechanics to drive high traffic, conversion, and average order value (AOV).
• Partner with Media, Digital, Brand Marketing, Supply Chain, Customer Care, Finance to deliver a seamless end-to-end consumer shopping experience.
• Identify new ecommerce trends and opportunities for business growth and implement action plans.
• Prepare and present products proposals to future and current e-commerce partners.
• Monitor daily sales performance, traffic analytics, conversion funnels, and competitive landscape insights to adapt strategies in real-time with full Ecommerce Metrics: GMV, PV, Items, ASP, Basket Size.
• Drive sales performance through improving brand visibility, e-shop merchandising, Promotion Strategy, Content, Livestream, and other available in-platform tools.
• Analyze Product Mix, Continuously Monitor Bundles & Trials Packs Performance Analyze In-Platform Media.
• Execute multiple test & learn scenarios.

You have…

• Minimum 5 years of working experience in E-Commerce Key Account Management, Business Development, or Digital Sales—ideally within Fast-Moving Consumer Goods (FMCG), Beauty, or Retail
• Currently handling or has previously managed Shopee and TikTok Shop accounts - proven track record of managing P&Ls, negotiating high-stakes commercial terms, and consistently delivering revenue targets
• Confidence in a fast-paced and ever-changing dynamic environment
• Strong data literacy with the ability to translate complex e-commerce metrics and dashboards (traffic, conversion, basket size) into actionable commercial strategies
• High interest on beauty industry
• Excellent stakeholder management, communication, and negotiation skills, with fluency in English and Bahasa Indonesia

You are…

• Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
• Adventurous. You'll embrace challenges and changes with fire in your belly and a great big smile on your face
• Open. To new ways of doing things. To other people's (sometimes crazy) ideas.
• Respectful. Whether you're talking to our internal or external stakeholders, consumers, you treat everyone the same
• Ambitious. You crave for success and we'll support you all the way.
• Only Human. You'll screw up sometimes but you have no fear of failure because you're smart enough to learn from mistakes.

We cherish and celebrate diversity so you'll feel right at home whoever you are.