E-commerce Store Operations Specialist

We are seeking an experienced E-commerce Operations Specialist to manage and optimize our operations on the Shopee and TikTok platforms. The ideal candidate should have over 1 year of e-commerce operations experience and be able to develop and execute effective marketing strategies to enhance brand awareness and sales performance.

Key Responsibilities:

1. Platform Management:
   - Oversee daily operations on Shopee and TikTok, including product listings, pricing management, and promotional activity planning.
   - Monitor and analyze platform data to optimize product presentation and sales strategies.
   - Develop and implement e-commerce marketing strategies to increase brand visibility and sales.
   - Participate in planning and executing online events to enhance user engagement and conversion rates.
2. Data Analysis:
   - Regularly analyze sales data and market trends to provide data-driven decision support.
   - Monitor competitor activities and adjust operational strategies accordingly.
   - Work closely with marketing, product, and customer service teams to ensure smooth execution of operational activities.
   - Train and guide team members to improve overall operational efficiency.
3. Customer Relationship Management:
   - Maintain good relationships with customers and promptly address feedback and complaints.
   - Gather customer insights to optimize products and services.

Job Requirements:

1. Educational Background:
   - Bachelor’s degree or above, preferably in Marketing, E-commerce, or a related field.
2. Work Experience:
   - Over 1 year of e-commerce operations experience, with a preference for candidates who have successful cases on Shopee and TikTok.
   - Familiarity with market dynamics and trends in the e-commerce industry.
3. Skills:
   - Strong data analysis skills, with the ability to use data analysis tools (e.g., Excel, Google Analytics).
   - Familiarity with e-commerce platform operational rules and promotional tools, with good market insight.
   - Fluent in Indonesian and English; proficiency in Chinese is a plus.
4. Personal Qualities:
   - Excellent communication skills and a team player, able to work in a fast-paced environment.
   - High sense of responsibility and self-motivation, capable of independent thinking and problem-solving.