E-commerce Specialist

Key Responsibilities:
Marketplace Management:

• Manage and oversee daily operations of online stores on marketplaces like Shopee and TikTok.
• Maintain the health of online stores by adhering to marketplace policies and resolving any issues that arise.
• Regularly update and manage product listings, including the creation and maintenance of MSKU (Merchant Stock Keeping Unit) codes.
• Adjust product prices as necessary to stay competitive and aligned with sales strategies.

Customer Service & Quality Control:

• Ensure the highest quality of customer service by responding to customer inquiries promptly and professionally.
• Monitor and manage customer reviews and feedback to maintain a positive store reputation.

Promotion & Campaign Management:

• Register and manage participation in flash sales, campaigns, and promotional events on marketplace platforms.
• Work with marketing teams to create and manage store-specific promotions and advertisements.
• Utilize and optimize marketplace promotional features to increase product visibility and sales.
• Collaborate with the Account Executive to plan and execute promotions, product launches, and other eCommerce initiatives.
• Provide insights and recommendations for promotional strategies based on marketplace trends and data analysis.

Data Analysis & Reporting:

• Analyze sales data and operational metrics to identify trends, opportunities, and areas for improvement.
• Generate reports on key performance indicators (KPIs) such as order accuracy, shipping times, and inventory turnover to inform decision-making and strategy.

Qualifications:

• Bachelor's degree in Business, Marketing, eCommerce, or a related field.
• Previous experience in managing online stores on marketplaces like Shopee, TikTok, Lazada, or similar platforms.
• Strong understanding of marketplace operations, algorithms, and promotional tools. Excellent communication and customer service skills.
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Proficiency in data analysis and the ability to use data to drive business decisions.