E-commerce Senior Specialist

Job Responsibilities:

• Oversee and maintain the online store.
• Ensure product listings are accurate, up-to-date, and visually appealing.
• Optimize the site’s design, functionality, and user experience to maximize conversions.
• Monitor inventory levels and ensure product availability.
• Develop and execute digital marketing campaigns.
• Analyze customer behavior, trends, and competitor activity to inform marketing strategies.
• Monitor and improve the performance of paid campaigns (Google Ads, Facebook Ads, etc.).
• Track and report on sales, website traffic, and conversion metrics using tools.
• Implement data-driven strategies to increase online sales.
• Work on improving the customer journey, conversion rates, and average order value (AOV).
• Ensure high levels of customer satisfaction and retention.
• Manage customer feedback and work on improvements based on reviews and complaints.
• Collaborate with product, marketing, and customer service teams.
• Work closely with the content creation team to ensure the brand message is consistent across all platforms.
• Coordinate with logistics teams to ensure timely order fulfillment and deliveries.
• Keep up to date with the latest eCommerce trends and technologies.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Min 3 years experience as e-commerce specialist
• Proven experience in eCommerce or digital marketing.
• Strong understanding of eCommerce platforms and tools.
• Proficient in analytics.
• Ability to work with cross-functional teams (marketing, product, logistics).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Understanding of supply chain and inventory management.