E-commerce Senior Specialist

PT. Surya Pertiwi Tbk; Daerah Khusus Ibukota Jakarta; On-site; IDR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking an eCommerce Specialist to enhance their online store's performance. In this pivotal role, you will oversee the online store, ensuring product listings are accurate and visually appealing while optimizing the user experience to maximize conversions. Your expertise in digital marketing will be crucial as you develop campaigns and analyze customer behavior to drive sales. Collaborating with cross-functional teams, you will implement data-driven strategies to improve customer satisfaction and retention. If you are passionate about eCommerce and looking to make a significant impact, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in eCommerce or digital marketing.
• Strong understanding of eCommerce platforms and tools.

Responsibilities

• Oversee and maintain the online store, ensuring product listings are accurate.
• Develop and execute digital marketing campaigns to boost online sales.

Skills

E-commerce Management

Digital Marketing

Analytics

Communication Skills

Problem-Solving

Education

Bachelor’s degree in Marketing

Bachelor’s degree in Business

Tools

Google Ads

Facebook Ads

E-commerce Platforms

Job description

Job Responsibilities:

• Oversee and maintain the online store.
• Ensure product listings are accurate, up-to-date, and visually appealing.
• Optimize the site’s design, functionality, and user experience to maximize conversions.
• Monitor inventory levels and ensure product availability.
• Develop and execute digital marketing campaigns.
• Analyze customer behavior, trends, and competitor activity to inform marketing strategies.
• Monitor and improve the performance of paid campaigns (Google Ads, Facebook Ads, etc.).
• Track and report on sales, website traffic, and conversion metrics using tools.
• Implement data-driven strategies to increase online sales.
• Work on improving the customer journey, conversion rates, and average order value (AOV).
• Ensure high levels of customer satisfaction and retention.
• Manage customer feedback and work on improvements based on reviews and complaints.
• Collaborate with product, marketing, and customer service teams.
• Work closely with the content creation team to ensure the brand message is consistent across all platforms.
• Coordinate with logistics teams to ensure timely order fulfillment and deliveries.
• Keep up to date with the latest eCommerce trends and technologies.

Required Skills & Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Min 3 years experience as e-commerce specialist
• Proven experience in eCommerce or digital marketing.
• Strong understanding of eCommerce platforms and tools.
• Proficient in analytics.
• Ability to work with cross-functional teams (marketing, product, logistics).
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Understanding of supply chain and inventory management.