E-Commerce Sales Outreach Specialist

TalentPop App; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading e-commerce support platform in Surabaya is seeking an E-Commerce Sales Outreach Specialist. The role involves reaching out to potential customers, providing product recommendations, and delivering exceptional service while working remotely. Candidates should have sales and customer service experience, with strong communication skills. Join a team that values growth, performance incentives, and career advancement.

Benefits

Professional growth opportunities

Performance incentives

Flexible remote work

Qualifications

• At least 1 year of proven sales experience.
• 1 year of customer service experience via phone, email, or chat.
• Self-motivated and able to thrive in a fast-paced remote environment.

Responsibilities

• Reach out to potential customers to recover abandoned carts.
• Provide product recommendations and guide buyers toward solutions.
• Collaborate with internal teams to improve strategies.

Skills

Persuasive communication

Sales experience

Customer service experience

Proactive engagement

Tools

Shopify

CRM tools

Customer engagement platforms

Job description

Join TalentPop – Where Top Performers Thrive

At TalentPop, we partner with some of the fastest-growing e-commerce brands to deliver world-class customer experiences and drive revenue through smart, strategic support. We’re currently expanding our Sales Outreach Team and looking for high-performing individuals who are passionate about sales, customer engagement, and making an impact.

This role is perfect for someone who loves connecting with people, turning conversations into conversions, and being recognized for their hard work.

About The Role – E-Commerce Sales Outreach Specialist

As a Sales Outreach Specialist, you’ll play a key role in driving revenue growth by re-engaging customers, recovering abandoned carts, and supporting buyers throughout their journey. You’ll communicate via email, SMS, and live chat to encourage purchases, provide personalized recommendations, and deliver a seamless shopping experience.

What You’ll Do

• Reach out to potential customers to recover abandoned carts and close sales.
• Provide product recommendations and guide buyers toward the best-fit solutions.
• Proactively engage customers via email, SMS, and live chat.
• Deliver exceptional customer service and troubleshoot issues efficiently.
• Collaborate with internal teams to improve strategies and achieve sales goals.
  
  

What We’re Looking For

• At least 1 year of proven sales experience.
• 1 year of customer service experience via phone, email, or chat (e-commerce experience is a big plus).
• Strong persuasive communication skills and a natural ability to convert leads.
• Familiarity with Shopify, CRM tools, or customer engagement platforms.
• Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 15 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop?

• Professional Growth: Ongoing coaching, training, and clear paths to promotion.
• Performance Incentives: Recognition and rewards for top performers.
• Annual Raises: We believe in growing with our people.
• Career Advancement: High performers are frequently promoted into leadership roles.
• Flexible Remote Work: Enjoy the freedom to work from home, wherever you are.
• Work-Life Balance: Paid time off, health stipends, and regional health benefits.
  
  

Ready to turn conversations into conversions?

If you're excited about helping brands grow and want to be part of a team that celebrates results, learning, and impact—we want to hear from you.

Important Application Step – Please Read Carefully

To make sure your application is properly processed for this role, kindly follow these two simple steps:

• When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
• In the application form, you’ll be asked for an application code – please enter BCS in that field.
  
  

These steps help us route your application correctly to the right team. Thank you so much for taking the time to do this!

Apply now and grow with TalentPop.