E-Commerce & Omnichannel Growth Specialist

Pt. Cahaya Ayu Abadi; Tangerang; On-site; IDR 5,000,000,000 - 8,000,000,000; Full time

Job summary

Mastercard is seeking a Vice President, Specialist Sales, Consumer Solutions to lead the Consumer Solutions strategy across East Southeast Asia. You will drive adoption of Mastercard's consumer products, engage with issuers and fintechs, and shape growth plans through data-driven insights and cross-functional collaboration.

You will lead a high-performing team, influence product roadmaps, and partner with regional teams to deliver integrated customer solutions that enhance portfolio

Responsibilities

• Lead Mastercard's Consumer Solutions strategy across East Southeast Asia.
• Drive adoption and growth of Mastercard's consumer products, benefits platforms, and engagement solutions through issuers, digital banks, fintechs, and ecosystem partners.
• Identify market opportunities and develop growth strategies that accelerate consumer acquisition, activation, spend, retention, and portfolio profitability.
• Partner with Account Management, Business Development, and Product teams to develop customer-specific growth plans and differentiated value propositions.
• Serve as a senior subject matter expert for Consumer Solutions, leading strategic customer engagements, executive discussions, and solution workshops.
• Monitor consumer trends, competitive developments, and emerging industry opportunities to shape commercialization priorities and business growth plans.
• Collaborate cross-functionally with Product, Services, Marketing, Advisors, Data & Services, Digital Partnerships, Legal, and regional teams to deliver integrated customer solutions.
• Leverage data, analytics, and market insights to identify growth opportunities and measure business impact.
• Influence product innovation and roadmap priorities by acting as the voice of customers and markets across East Southeast Asia.
• Build and scale best practices and thought leadership that strengthen Mastercard's market differentiation.
• Lead, coach, and develop a high-performing team while fostering a culture of collaboration, innovation, and customer-centricity.

Job description

Job Description

**Our Purpose**
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

**Title and Summary**
Vice President, Specialist Sales, Consumer Solutions

• Lead Mastercard's Consumer Solutions strategy across East Southeast Asia.
• Drive adoption and growth of Mastercard's consumer products, benefits platforms, and engagement solutions through issuers, digital banks, fintechs, and ecosystem partners.
• Identify market opportunities and develop growth strategies that accelerate consumer acquisition, activation, spend, retention, and portfolio profitability.
• Partner with Account Management, Business Development, and Product teams to develop customer-specific growth plans and differentiated value propositions.
• Serve as a senior subject matter expert for Consumer Solutions, leading strategic customer engagements, executive discussions, and solution workshops.
• Monitor consumer trends, competitive developments, and emerging industry opportunities to shape commercialization priorities and business growth plans.
• Collaborate cross-functionally with Product, Services, Marketing, Advisors, Data & Services, Digital Partnerships, Legal, and regional teams to deliver integrated customer solutions.
• Leverage data, analytics, and market insights to identify growth opportunities and measure business impact.
• Influence product innovation and roadmap priorities by acting as the voice of customers and markets across East Southeast Asia.
• Build and scale best practices and thought leadership that strengthen Mastercard's market differentiation.
• Lead, coach, and develop a high-performing team while fostering a culture of collaboration, innovation, and customer‑centricity.

**All About You**
– Bachelor's degree required; MBA or advanced degree preferred.
– Significant experience in consumer banking, cards, payments, digital commerce, fintech, or related industries.
– Proven success developing and executing commercial growth strategies within consumer payments and financial services.
– Deep understanding of consumer payments, credit, debit, prepaid, cardholder engagement, and portfolio growth drivers.
– Demonstrated ability to influence and engage senior customer executives and internal stakeholders.
– Proven track record identifying and scaling new business opportunities across multiple markets.
– Experience developing and executing complex go-to-market strategies and commercialization plans.
– Strong strategic, analytical, and problem‑solving skills with the ability to leverage data and insights to drive business decisions.
– Proven ability to lead and develop diverse, high‑performing teams.
– Strong communication, presentation, negotiation, and stakeholder management capabilities.
– Experience working across multiple East Southeast Asia markets is highly preferred.
– Collaborative leader with a customer‑centric mindset and ability to operate effectively in a highly matrixed organization.

**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.