E-Commerce Marketplace Specialist

PT. Lamonte Mode Internasional; Pancoran Mas; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking a dynamic E-commerce Manager to lead marketplace operations and strategy. This role involves managing daily e-commerce activities, developing merchandising strategies, and optimizing performance metrics to drive growth. The ideal candidate will collaborate with internal teams and external partners to enhance customer experience and maximize sales. If you are passionate about e-commerce and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Experience in managing e-commerce operations and marketplace strategies.
• Strong analytical skills for performance metrics and reporting.

Responsibilities

• Manage marketplace strategy and oversee daily e-commerce operations.
• Develop merchandising strategies and coordinate marketing initiatives.
• Analyze performance metrics and optimize marketplace copy for SEO.

Skills

E-commerce Management

Marketplace Strategy

Customer Service

SEO Optimization

Budget Management

Digital Marketing

Education

Bachelor's Degree in Business Administration

Master's Degree in Marketing

Tools

Alibaba

Channel Advisor

Job description

Responsibilities

Operations

• Manage marketplace strategy, operations, forecasts, and results, including short and long-term objectives, customer metrics, and overall performance. Develop reports and reporting formats.
• Oversee daily marketplace e-commerce operations, including customer service, updates, posting listings, promotions, merchandising, maintenance, and performance.
• Ensure daily site maintenance, such as correcting product descriptions, placement, posting new items, removing out-of-stock items, and ensuring functionality meets or exceeds company expectations. This involves managing sites through Alibaba and Channel Advisor.
• Reconcile marketplace listings.
• Develop time and action calendars with processes and procedures to ensure successful completion of tasks.
• Create cost center budgets for all phases of marketplace e-commerce.
• Manage relationships with digital agencies and external third parties involved in marketplace activities.
• Operate at both strategic and tactical levels.

Merchandising

• Develop merchandising strategy and presentation to ensure the site aligns with company directives and standards, and is updated to keep products fresh, new, and aligned with quarterly goals.
• Plan and execute marketplace promotions to maximize growth.
• Coordinate with internal partners and external agencies on digital merchandising, design, and marketing strategies. Manage execution and analysis of email marketing, affiliate programs, paid search, SEO, and other web-based marketing initiatives.
• Manage weekly inventory reports for marketplaces.
• Analyze marketing channels and site performance metrics to explain variances to the business.
• Optimize marketplace copy and metadata to maximize search engine traffic.
• Assist with SEO efforts, including keyword research, site audits, page and site optimization, link building, and competitive assessment.

Buying

• Develop and implement assortment and inventory plans aligned with sales targets. Collaborate with other divisions to maximize inventory efficiency.
• Provide strategic insights and recommendations for new marketplace channels and growth plans.
• Manage replenishment and reorders.
• Report daily and weekly sales to management.

Customer Service

• Oversee the development of customer relationships through marketplace platforms.
• Review monthly customer service reports and implement action plans to improve process efficiency.

Work schedule: Monday to Saturday, including Red Dates. Working hours: 08.00 - 17.00 WIB. Sundays are holidays.