E-COMMERCE MANAGER

PT Pandurasa Kharisma; Daerah Khusus Ibukota Jakarta; On-site; USD 30.000 - 45.000; Full time

Job summary

A leading FMCG company is seeking an eCommerce Manager to enhance online sales channels and optimize growth strategies across multiple platforms. The successful candidate will manage online store operations, lead a team, and ensure effective customer engagement through data-driven decisions.

Qualifications

• 3–5 years of e-commerce experience, preferably in FMCG.
• Experience managing official brand accounts on e-commerce platforms.
• Strong understanding of e-commerce metrics and strategies.

Responsibilities

• Designing e-commerce growth strategies.
• Managing online store operations and sales performance.
• Analyzing traffic and sales data to drive decisions.

Skills

E-commerce management

Digital marketing funnels

Data analysis

Leadership

Communication

Education

Bachelor’s degree in Marketing or Business Management

Tools

Google Analytics

Shopify

WooCommerce

Job description

Designing both short‑ and long‑term e‑commerce growth strategies aligned with the Food brand’s goals.

Managing online store operations: product listings, stock management, pricing, discounts, and promotional campaigns.

Optimizing sales performance across marketplaces (Shopee, Tokopedia, Lazada) and TikTok Shop.

Creating a promotional calendar aligned with marketing campaigns and new product launches.

Coordinating with content & creative teams to develop engaging store visuals and promotional materials that match brand identity.

Collaborating with the digital ads team to drive traffic and increase conversion rates.

Analyzing traffic, sales, and consumer behavior data to make data-driven decisions.

Managing relationships with e‑commerce enablers, platform partners, and support platforms (Shopee Mall, LazMall, TikTok Partner).

Integrating across marketplace, live brand channels, and after‑sales customer support systems.

Ensuring an optimal customer journey from click-through to purchase and post‑sales service.

Being accountable for KPIs such as sales, conversion rate, average order value (AOV), return rate, customer acquisition cost (CAC), and customer lifetime value (CLV).

Qualifications:

Bachelor’s degree (S1) in Marketing, Business Management, Communications, or a related field.

3–5 years of e‑commerce experience, preferably within the FMCG industry.

Experience managing official brand accounts on marketplaces and social commerce platforms (Shopee Mall, TikTok Shop, etc.).

Proficient with e‑commerce systems (Shopify, WooCommerce, etc.) and marketplace management tools.

Familiarity with analytics tools like Google Analytics, Shopee & TikTok Seller Center, CRM platforms, and performance dashboards.

Knowledgeable in strategies such as product bundling, pricing, traffic boosting, and SEO for marketplaces.

Strong understanding of digital marketing funnels and e‑commerce metrics.

Strong leadership ability, capable of mentoring and developing cross‑functional teams.

Creative, trend‑sensitive, and passionate about the FMCG and digital space.

Excellent communication skills and comfortable working with multiple stakeholders

How many years' experience do you have as an eCommerce Manager?

PT. Pandurasa Kharisma is a leading FMCG company distributing Food and Beverage goods to Modern Trade, General Trade, HoReCa, QSR and Institutional.

Our good are imported from USA, Canada, Switzerland, France, Germany, Belgium, Netherlands, Denmark, UAE, Singapore, Malaysia, Australia and New Zealand touching the segments of ambient, sensitive, chilled and frozen.

PT. Pandurasa Kharisma is located in the North of Jakarta, in Sunter.

PT. Pandurasa Kharisma is a leading FMCG company distributing Food and Beverage goods to Modern Trade, General Trade, HoReCa, QSR and Institutional.

Our good are imported from USA, Canada, Switzerland, France, Germany, Belgium, Netherlands, Denmark, UAE, Singapore, Malaysia, Australia and New Zealand touching the segments of ambient, sensitive, chilled and frozen.

PT. Pandurasa Kharisma is located in the North of Jakarta, in Sunter.