Dutch-Speaking Training and Quality Assurance Specialist

TP; Provinsi Bali; On-site; USD 25.000 - 35.000; Full time

Job summary

An international BPO company is seeking a Dutch-speaking Training and Quality Assurance Specialist to support customer service teams in Bali. The ideal candidate will have at least 2 years of experience in related fields and offer training in Dutch while ensuring service quality. With attractive relocation support and career development opportunities, this role promises a vibrant work culture in a beautiful location.

Benefits

Relocation support

Visa and work permit sponsorship

Career development opportunities

5 working days per week

Qualifications

• Fluent in Dutch and good command of English.
• Minimum 2 years of experience in Training or QA roles.
• Ability to work in a fast-paced, multicultural environment.

Responsibilities

• Deliver training programs in Dutch to customer service teams.
• Monitor and assess quality of calls/chats/emails.
• Provide coaching and feedback to agents.

Skills

Interpersonal skills

Coaching skills

Understanding of customer service metrics

Job description

Location: Bali, Indonesia (Relocation & Visa Support Provided)

Industry: BPO / Telecommunications / E-commerce

Function: Customer Experience / Training & QA

Employment Type: Full-Time

About the Role:

We are seeking a highly skilled and passionate Dutch-speaking Training and Quality Assurance Specialist to join our growing team in Bali. This position is perfect for professionals with experience in customer service operations, particularly within the BPO, telecommunications, or e-commerce industries.

If you’re fluent in Dutch and excited to relocate to beautiful Bali for an international career opportunity — we’d love to hear from you!

Key Responsibilities:

• Deliver training programs in Dutch to customer service teams.

• Monitor and assess call/chat/email quality to ensure high service standards.

• Develop and maintain quality standards aligned with client expectations.

• Provide coaching and performance feedback to agents.

• Collaborate with operations and HR to align training with business objectives.

• Analyze training and QA metrics and suggest continuous improvements.

Qualifications & Experience:

• Native or fluent Dutch speaker, with good command of English.

• Minimum 2 years of experience in a Training or QA role within a BPO, telecommunications, or e-commerce company.

• Excellent interpersonal and coaching skills.

• Strong understanding of customer service performance metrics.

• Ability to work in a fast-paced, multicultural environment.

What We Offer:

• Attractive salary and benefits

• Relocation support to Bali, Indonesia

• Visa and work permit sponsorship

• International and supportive work culture

• Career development opportunities

• 5 working days per week (2 days off)

Open to international applicants

We welcome qualified Dutch-speaking professionals from around the world.

How to Apply:

Send your CV to [e-mail]

Subject: [Your Name] – Dutch-Speaking QA & Trainer Application