Driver Operations Senior Associate - Medan

Lalamove; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

Lalamove is seeking an individual to drive operational activities in Medan, focusing on acquiring driver-partners and enhancing brand presence. Ideal candidates will have experience in management and operations, and are expected to thrive in a fast-paced environment while empowering local partners.

Qualifications

• Graduate from a reputable university majoring in management or any related field.
• Minimum 1-3 years of experience in operations.
• Familiar with managing teams and operational activities.

Responsibilities

• Design, develop, and implement driver-partner acquisition processes.
• Manage all operational activities in Medan office.
• Increase brand awareness by growing branded vehicles.

Skills

Team Management

Operational Efficiency

Communication

Education

Bachelor's in Management

Tools

Google Spreadsheets

Job description

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs.

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What You Will Do:

• Design, develop, and implement driver-partner acquisition processes
• Manage all operational activities in Medan office from driver partner acquisition and onboarding, order fulfillment, and driver education
• Increase Lalamove’s brand awareness by substantially growing the number of branded vehicles
• Monitor drivers operations support activities on making callout, sticker installation, and distribute drivers attributes
• Collaborate with Marketing team for driver's lead generations activities
• Achieve total alignment with local teams when executing new initiatives

What You Will Need:

• Graduate from reputable university majoring in management, operations or any related field
• Fluent in English would be preferrable
• Minimum 1-3 years of experience working in operations department
• Have experience in leading and managing small team
• Familiar with Google Spreadsheets
• Willing to be placed in Medan (Sumatra Utara)