Driver Acquisition Project & KYC - Operations, ShopeeFood (Yogyakarta)

Shopee; Daerah Istimewa Yogyakarta; On-site; IDR 150.000.000 - 250.000.000; Full time

Job summary

A leading tech company is seeking an Operations Manager in Daerah Istimewa Yogyakarta to develop recruitment strategies and oversee the onboarding processes. The ideal candidate will have at least 5 years of operations experience, strong analytical and leadership abilities, and excellent communication skills. This role involves managing KYC processes and improving operational efficiency through strategic planning.

Qualifications

• At least 5 years experience in operations, preferably in strategy and planning.
• Strong analytical and critical thinking skills.
• Proficiency in English, both written and verbal.

Responsibilities

• Develop and implement strategies for driver recruitment.
• Manage end-to-end onboarding process and fulfill targets.
• Provide regular reports to management on recruitment performance.

Skills

Analytical skills

Strategical thinking

Communication skills

Leadership skills

Stakeholder management

Job description

Job Description

• Develop and implement effective strategies and planning for drivers recruitement.
• Plan, run and evaluate driver ops strategic project.
• Manage the end-to-end onboarding process and fulfill the given target
• Generate and analyze reports on driver acquisition and driver strategic project, identifying any bottlenecks or areas for improvement.
• Provide regular reports to management on driver recruitment and driver strategic project, performance, and potential areas for improvement.
• Manage and oversee the end-to-end KYC process, including customer identification, verification, and due diligence.
• Responsible to lead around 20 KYC agents
  
  

Requirements

• At least 5 years experience in operations, preferably in strategy and planning department from multi national company/tech company
• Strong analytical mindset (able to understand the context, find the correlation between subject, analyse the data, draw the conclusion and provide recomendation solution)
• Strong critical and strategical thinking (framework, leaning thinking and rootcause analytical thinking)
• Experience to plan, execute, manage and evaluate project with excelent result
• Having good communication skills and stakeholder management.
• Excelent in deck creation and presentation skills.
• Able to process the data from excel / spreadsheet.
• Proficiency in english (written and verbal)
• Excellent leadership and team management skills.