Dive Guide

The Luxury Collection; Indonesia; Remote; IDR 30,000,000 - 70,000,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

Paid Time Off

Remote Work

Professional Growth

Job summary

The Luxury Collection is seeking a Remote Tour Guide Coordinator to oversee a distributed network of guides, ensuring smooth delivery of virtual and in-person tours. You will recruit, train, and schedule guides while upholding content accuracy and high-quality customer experiences from anywhere in the world.

In this role, you will expand tour offerings, monitor performance, and collaborate with marketing to create engaging concepts and materials for global clients.

Qualifications

• Minimum 3 years of experience in operations, coordination, or management within tourism or hospitality.
• Proven ability to recruit, train, and manage a remote team.
• Excellent organizational and scheduling skills.
• Strong communication and interpersonal abilities.
• Passion for travel, culture and customer experience.
• Familiarity with online scheduling tools and communication platforms.

Responsibilities

• Recruit, vet, and onboard new tour guides, ensuring quality standards.
• Develop and deliver training programs for guides on tour content and customer service.
• Schedule and manage guide assignments for virtual and in-person tours.
• Monitor guide performance and provide ongoing feedback.
• Maintain records of guide availability, ratings, and feedback.
• Collaborate with marketing to develop new tour concepts and promotions.

Skills

Organizational skills

Scheduling

Communication

Remote team management

Recruiting

Training

Tools

Online scheduling tools

Job description

Our client is seeking an organized and enthusiastic Remote Tour Guide Coordinator to manage their network of guides and ensure the smooth delivery of unique virtual and in-person tours. This position is responsible for recruiting, training, scheduling, and supporting tour guides, as well as ensuring the quality and accuracy of tour content and delivery. You will be instrumental in expanding our client's tour offerings and maintaining a high standard of customer experience, all while working remotely and coordinating a distributed team of guides, enhancing the travel and exploration experience for clients globally.

About the Role

Our client is seeking an organized and enthusiastic Remote Tour Guide Coordinator to manage their network of guides and ensure the smooth delivery of unique virtual and in-person tours. This position is responsible for recruiting, training, scheduling, and supporting tour guides, as well as ensuring the quality and accuracy of tour content and delivery. You will be instrumental in expanding our client's tour offerings and maintaining a high standard of customer experience, all while working remotely and coordinating a distributed team of guides, enhancing the travel and exploration experience for clients globally.

Key Responsibilities

• Recruit, vet, and onboard new tour guides, ensuring they meet quality standards.
• Develop and deliver comprehensive training programs for guides on tour content and customer service.
• Schedule and manage guide assignments for virtual and in-person tours.
• Monitor guide performance and provide constructive feedback and ongoing support.
• Maintain accurate records of guide availability, ratings, and tour feedback.
• Collaborate with marketing to develop new tour concepts and promotional materials.

Requirements

• Minimum 3 years of experience in operations, coordination, or management within the tourism or hospitality sector.
• Demonstrated ability to recruit, train, and manage a team, preferably remotely.
• Excellent organizational and scheduling skills.
• Strong communication and interpersonal abilities, with a knack for building rapport.
• Passion for travel, culture, and delivering exceptional customer experiences.
• Familiarity with online scheduling tools and communication platforms is essential.

Benefits

• Competitive salary with remote work flexibility.
• Health, dental, and vision insurance coverage.
• Generous paid time off and holidays.
• Opportunities for professional growth and development in the travel tech industry.
• A vibrant and collaborative remote work culture.