Director of Spa & Wellness

Do you see yourself as Director of Spa at Regent Bali Canggu?

As Director of Spa, you are responsible for monitoring and coordinating activities of Spa team members, delivering Spa services, including retail, foot reflexology, program coordination, reservations, reception desk, massage and locker room areas. Also ensuring guest and employee satisfaction and achieving the operating budget.

Your day to day

Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.

Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

Identifies departmental training needs and in conjunction with the Training manager develops respective

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Maintains the highest level of discretion and privacy during any guest interaction

Monitor the upkeep of displays around the Spa facility and oversee the set-up of an attractive retail display area

Ensures the appropriate manning levels exist on a daily basis for all positions such as, spa welcomer, Spa Therapist and Spa Attendant.

Evaluate Spa performance on a daily basis and take corrective action when necessary

Monitoring overall service standards in relation to operational policies and procedures

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Monitor cost effective usage of all spa related materials and assets

Prepare monthly reports that would include Spa revenue, operational issues and manning

Manages the sale and promotion of departmental products and services

Anticipates economic business level fluctuations and prepares action plans

What we offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.